Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Wire Free HD 2 Camera Security Can't Set It Up

Reply
Discussion stats
  • 5 Replies
  • 796 Views
  • 0 Likes
  • 3 In Conversation
Istudyeagles
Aspirant
Aspirant

I have a 2 camera system in Washington and loved it. So I set another 2 camera system for my home in California. But I cannot set it up. Is this because I have the other system I purchased first on my phone app?

5 REPLIES 5
Streak2
Master Master
Master

No there should be no problem doing this.

At the CA location just go to add device on your current app, add then add base and then sync the cameras.

When you say that you cannot set it up, what is the problem?

Istudyeagles
Aspirant
Aspirant

When I try to discover the device, I get a screen that says your base station could not be discovered. Power, internet and camera all show green lights on base station.

Streak2
Master Master
Master

Make sure that the device you're using to set it up is on the same wifi network as the base. Ie. Phone cant be using data must be on same network as the base.

Istudyeagles
Aspirant
Aspirant

Tried on both 5.0 and 2.4. Should I push factory reset on base?

ShayneS
Arlo Moderator
Arlo Moderator

Istudyeagles,

 

What error messages are you getting if any? Is this a brand new system or did you purchase it used?