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I can view videos for their full recorded length on my PC, but via the Android app I only can watch the first 7 seconds. Then it gets stuck with the "Buffering..." message indefinitely.
I've uninstalled & reinstalled the app, but no change.
This applies to all videos on all cameras.
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SmartThings
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Have you restarted the phone, too? What device and OS?
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LG Aristo, Android Nougat (7.0). Restarting might have helped on the very first playback after restart, but it's buffering at 7 seconds again on all other playback.
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ph700,
This sounds like it might be an issue specific to that device. Do you have access to a different Android device to see if you still experience the same behavior? Do other videos buffer or is this an issue only with the Arlo mobile app?
JamesC
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It used to work just fine on this device, and I can view live streams and replayed videos on YouTube, WatchESPN and other sources with no issues.
I can also view any of my Arlo Pro cameras live with no buffering issues at all; it's only when I'm trying to view the recorded videos that it gets stuck buffering at 7 seconds.
I will try another Android device this evening and post the results in a new reply.
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Was there a resolution to this issue? I'm having the same problem.
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Hi mccamp31,
What exactly are you experiencing with your device?
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mccamp31,
What version of android are you using? Does this happen on wifi or mobile data?
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I'm running 8.0 and it happens on both wifi/cellular data.
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I'm still having this problem as well - intermittently on the Android phone noted earlier, and consistently on my Android 7 tablet using wifi (I do not have a cellular data plan with the tablet). With the phone it happens with both wifi and cellular data. No problems viewing from a PC. The wifi is fast, and how the PC connects and runs fine.
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ph700, mccamp31
Have you tried contacting customer support regarding this issue? I have attached the link below for you.