arlo pro video stuck at buffering at 7 seconds through android app

[ph700]

I can view videos for their full recorded length on my PC, but via the Android app I only can watch the first 7 seconds. Then it gets stuck with the "Buffering..." message indefinitely.

I've uninstalled & reinstalled the app, but no change.

This applies to all videos on all cameras.

[jguerdat]

Have you restarted the phone, too? What device and OS?

[ph700]

LG Aristo, Android Nougat (7.0). Restarting might have helped on the very first playback after restart, but it's buffering at 7 seconds again on all other playback.

[JamesC]

ph700,

This sounds like it might be an issue specific to that device. Do you have access to a different Android device to see if you still experience the same behavior? Do other videos buffer or is this an issue only with the Arlo mobile app?

JamesC

[ph700]

It used to work just fine on this device, and I can view live streams and replayed videos on YouTube, WatchESPN and other sources with no issues.

I can also view any of my Arlo Pro cameras live with no buffering issues at all; it's only when I'm trying to view the recorded videos that it gets stuck buffering at 7 seconds.

I will try another Android device this evening and post the results in a new reply.

[mccamp31]

Was there a resolution to this issue? I'm having the same problem. 

[ShayneS]

Hi mccamp31,

What exactly are you experiencing with your device?

[mccamp31]

During playback of a video it buffers at 7 seconds and doesn't continue to play the video. Same as what the user reported above and It happens on all videos. I'm on a note8, I have a gig internet, it doesn't happen on the PC, mac, etc. I've uninstall the android app and cleared cache but the problem still consist. Any insight on this?

[ShayneS]

mccamp31,

What version of android are you using? Does this happen on wifi or mobile data?

[mccamp31]

I'm running 8.0 and it happens on both wifi/cellular data. 

[ph700]

I'm still having this problem as well - intermittently on the Android phone noted earlier, and consistently on my Android 7 tablet using wifi (I do not have a cellular data plan with the tablet). With the phone it happens with both wifi and cellular data. No problems viewing from a PC. The wifi is fast, and how the PC connects and runs fine.

[ShayneS]

ph700, mccamp31

Have you tried contacting customer support regarding this issue? I have attached the link below for you.

Arlo Tech Support