Arlo|Smart Home Security|Wireless HD Security Cameras

Library shows a video but plays still image

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CaterhamRoger
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Any ideas? Is it the app? Still doing it after a reset and new batteries. Thanks

Model: VMC3030 | Arlo Wire-Free Camera
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JessicaP
Arlo Moderator
Arlo Moderator

Hey @CaterhamRoger,

 

What phone are you using? Is this happening to both the app or web version? If you are using the web version, have you tried using other browsers?