When Changing Batteries

[Eponym]

Can you just replace the batteries, or do you have to resync the camera (or all the cameras) after replacing batteries?

[jguerdat · Accepted solution]

Just replace 'em.

[Eponym]

Thank you, will do my first battery replacement today.

[Paulch]

My cameras are disconnecting when the batteries drain (indicators gove no warning) and are unable to resynch with new batteries. I am up to 4 cameras that will no longer reconnect....even after leaving them without batteries for weeks. Any advice?

[TomMac]

Open the battery door, install new batteries ( watch polarity )

You can attempt first with one camera... Go to settings and REMOVE DEVICE for that camera... then bring back as new. ( don't forget its a QUICK push on the base sync button, don't hold )

If it doesn't work, let us know

[Paulch]

Tried that. Didn't work.
I even bought a new camera and it wouldn't synch.
I have 2 base stations and 14 cameras but 4 won't synch.
Last software update caused problems and battery level indicators don't work at all. They go from full bars to camera offline with no warning.
I am getting super frustrated after investing $1500 in this system and lack of a 800 number for support doesn't help the situation.

[JamesC]

Paulch,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC