- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Issue: I click on the videos for Camera 1. The calendar shows a dot under today's date which is good because I have videos there. The calendar also shows dots under the 5 days prior to today. I do not have videos for this camera on those dates, but I do have videos on those dates for other cameras. The calendar filtered by individual cameras is idicating available videos in the entire library instead of the individual selected camera.
This is a change in behavior. It used to work properly in the web app. It still works properly in the iOS app.
Solved! Go to Solution.
- Related Labels:
-
Online and Mobile Apps
-
Troubleshooting

Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Macahi
There has been an update that was supposed to address this issue. Are you still experiencing this issue with your web filter (Calendar dot)?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try a reboot of the base via the power button ( off then on, let reset )
Morse is faster than texting!
--------------------------------------

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the suggestion. I did try that before, but just tried it again now just in case. Nope. The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing. This is an issue with the web portal design.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Macahi wrote:
The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing. This is an issue with the web portal design.
@JamesC , I've also been seeing this for a while (and I agree with @Macahi that it is a change in behavior). I can't confirm that it is connected it to other cameras making recordings (I don't think I've ever had a day when there were no recordings from any camera).
For instance, this particular camera hasn't made a recording since 5 December:

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Still waiting for a fix Arlo

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is still broken. Can we get some kind of response that it's a known bug and is being worked on? Or tell us that you think it's another brilliant design feature, or something. Some official recognition of this bug would be appreciated.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please fix this.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PLEASE FIX THIS

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
HI @Macahi
Thank you for the detailed information, I have reported this to my development team. I will provide an update as soon as possible

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
FIX THIS!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Macahi
There has been an update that was supposed to address this issue. Are you still experiencing this issue with your web filter (Calendar dot)?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes! It does appear to now be fixed! Thank you developers.
One down, several more really bad design flaws to go...
thanks!
