Web portal video-calendar providing invalid information

[Macahi]

Issue:  I click on the videos for Camera 1.  The calendar shows a dot under today's date which is good because I have videos there.  The calendar also shows dots under the 5 days prior to today.  I do not have videos for this camera on those dates, but I do have videos on those dates for other cameras.  The calendar filtered by individual cameras is idicating available videos in the entire library instead of the individual selected camera.

This is a change in behavior.  It used to work properly in the web app.  It still works properly in the iOS app.

[TomMac]

Try a reboot of the base via the power button  ( off then on, let reset )

[Macahi]

@TomMac 

Thanks for the suggestion.  I did try that before, but just tried it again now just in case.  Nope.  The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing.  This is an issue with the web portal design.

[StephenB]

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@Macahi wrote:

The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing.  This is an issue with the web portal design.

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@JamesC , I've also been seeing this for a while (and I agree with @Macahi that it is a change in behavior).  I can't confirm that it is connected it to other cameras making recordings (I don't think I've ever had a day when there were no recordings from any camera). 

For instance, this particular camera hasn't made a recording since 5 December:

[Macahi]

@StephenB @TomMac

Yes, this is exactly the issue.  I can confirm that if there are no videos in the library from any camera in the system for a particular day, that day won't have a dot.  (i.e. 12/6)

[Macahi]

Still waiting for a fix Arlo

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Macahi]

This is still broken.  Can we get some kind of response that it's a known bug and is being worked on?  Or tell us that you think it's another brilliant design feature, or something.  Some official recognition of this bug would be appreciated.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Macahi]

@ShayneS

As has been confirmed in this thread, it's not an end-user issue, it's a design issue.

[Macahi]

Please fix this.

[Macahi]

PLEASE FIX THIS

[ShayneS]

HI @Macahi

Thank you for the detailed information, I have reported this to my development team. I will provide an update as soon as possible 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[Macahi]

FIX THIS!

[ShayneS · Accepted solution]

Hi @Macahi

There has been an update that was supposed to address this issue. Are you still experiencing this issue with your web filter (Calendar dot)?

[Macahi]

@ShayneS 

Yes!  It does appear to now be fixed!  Thank you developers.

One down, several more really bad design flaws to go...

thanks!