Vmc3030-100nas videos are freezing

[edalemo]

The videos have started freezing a few seconds in. 

[jguerdat]

Using what?  Is it the video that's freezing or the app or browser?  Have you tried both? If the app, have you reinstalled it?  Does a downloaded version do the same thing?

[edalemo]

I removed and reloaded the app. Same thing - the video freezes about 5-6 seconds in. How would I test the browser?

[jguerdat]

Use a computer and go to https://arlo.netgear.com and see if the same thing happens.

[edalemo]

At the website, instead of freezing the video breaks up into bar-like segments at the same point where the app freezes.

[jguerdat]

Try downloading it to verify that it's in the recording and not due to the playback mechanism.

[edalemo]

Twice, I have deleted and reloaded the app. The problem persists.

[jguerdat]

Open a case with support using the Contact Support link at the bottom here.