VMB3000 can view videos on IPad but not on IPhone.

[mlengel1]

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both. 

[ShayneS]

Hi @mlengel1

Which version of the Arlo mobile app are you running?

[StephenB · Accepted solution]

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@mlengel1 wrote:

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both. 

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Are you using the same app login on both the ipad and the iphone?

If you aren't, then you might need to re-do grant access.

[mlengel1]

I rechecked that it was same app and all the settings and it started working again. 
Thanks