Arlo|Smart Home Security|Wireless HD Security Cameras

Camera will not Sync Model:MVC3030

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KatherineElaine
Aspirant
Aspirant

I could not get my Arlo camera to sync to my iOS after it went offline, so I deleted it. When I tried to reinstall it, my iOS continually searched for the camera and could not find it, however, if I removed the batteries from my camera my iOS knew that I cut the connection and stops trying to connect.  My iOS knows the camera is there but won’t connect. Any thought on how to get it connect.

Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Hi @KatherineElaine

 

Are you still experiencing this issue? Have you tried to remove & re-install the Arlo app?

KatherineElaine
Aspirant
Aspirant

It still is not working. I did remove the batteries and I even put in fresh batteries. It will not sync. 

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

KatherineElaine
Aspirant
Aspirant

Thank you. Will do.