Camera will not Sync Model:MVC3030

[KatherineElaine]

I could not get my Arlo camera to sync to my iOS after it went offline, so I deleted it. When I tried to reinstall it, my iOS continually searched for the camera and could not find it, however, if I removed the batteries from my camera my iOS knew that I cut the connection and stops trying to connect.  My iOS knows the camera is there but won’t connect. Any thought on how to get it connect.

[ShayneS]

Hi @KatherineElaine

Are you still experiencing this issue? Have you tried to remove & re-install the Arlo app?

[KatherineElaine]

It still is not working. I did remove the batteries and I even put in fresh batteries. It will not sync. 

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[KatherineElaine]

Thank you. Will do.