Arlo|Smart Home Security|Wireless HD Security Cameras

VMB3000 can view videos on IPad but not on IPhone.

Reply
Discussion stats
  • 3 Replies
  • 284 Views
  • 0 Likes
  • 3 In Conversation
mlengel1
Aspirant
Aspirant

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both. 

Model: VMB3000 | Arlo Base Station

Accepted Solutions
StephenB
Guru Guru
Guru

@mlengel1 wrote:

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both. 


Are you using the same app login on both the ipad and the iphone?

 

If you aren't, then you might need to re-do grant access.

View solution in original post


All Replies
ShayneS
Arlo Moderator
Arlo Moderator

Hi @mlengel1

 

Which version of the Arlo mobile app are you running?

StephenB
Guru Guru
Guru

@mlengel1 wrote:

I’ve had the system for 2 1/2 years and worked great. Recently I get notifications of videos but can only view on iPad not on iPhone. Previously I could on both. 


Are you using the same app login on both the ipad and the iphone?

 

If you aren't, then you might need to re-do grant access.

View solution in original post

mlengel1
Aspirant
Aspirant

I rechecked that it was same app and all the settings and it started working again. 
Thanks