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Solved! Go to Solution.
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Troubleshooting
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Same here this is bull**bleep** ! No more arlo
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Anyone that has viewed the phone app are amazed at the quality of the images from a wireless system and the reason I first chose Arlo is because I did not want the clutter of wires around the house from a hard wired system.
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If you came here for help on the "Session Expired" issue on Android I found one suggestion that worked for me, which was to go into App Manager, select Arlo, then click Storage and then click the button that says Clear Cache.
Then re-start your phone. Worked on both the wife's and my Galaxy S7s.
Unfortunately now I get "You are not connected to the internet" randomly, even though I am well connected through both my home network and 4G. I know at one time last year the app was having issues with this kind of thing, but I thought it was a thing of the past.
Also, unfortunately, geofencing is still not working. As I type sitting here at home my phone is showing as in zome, but my wife is apparently out, even though I can see her.
Hey, but improvement, right? Maybe?
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- Apparently NetGear is doing nothing to fix this problem. Wished I never would have purchaed since you can't even get any assistance from them. Very, very tired of it. Uninstalled app,reinstalled, rebooted system and the same thing.
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I suspect you are correct Kwenda 3/22/2018, and that Arlo is Not going to fix this "session expired" problem with the Arlo Android app. You mention the Arlo Smart software to come, but I have to wonder what "an upgraded Arlo Smart account plan" means. Wonder if this Arlo Smart is a $$ plan they are pushing
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I have the same problem. It logs me out immediately.
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And screen just from sign in to expired session
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My old LG phone still showed a “recent apps” icon. It was just a little white square on the right of the home screen button opposite side from the “back” triangle . I’ll try attaching a screenshot. But maybe all phones don’t have the icons
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This has been asked and answered many times here in other threads. Right now, there's just a workaround until it's fixed. Use the multitask button (1 or 2 squares next to the Home button), click on the "X" for Arlo and restart the app normally. You'll have to do it as required.
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Yes, unfortunately my phone just doesn't have this option. When I am on the screen that says I need to log back in the only thing I have is the little square to close out, the little circle in the middle that takes me back to my home screen and an arrow on the left to go to the previous screen. I have actually tried closing out in case that is it but to no avail. They really just need to fix the issue. However, I did go ahead and order the ring camera on QVC today. I'll put that at my front door where I'll use it most often and I'll stick the Arlo on the side door where I don't need it that much.
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The latest update is the problem. Have tried all suggestions here. Got so aggrevated deactivated all for a few days. Looking into new camera. For now, I'm trying wink app. You still need your Arlo login.
Also read that Arlo and Netgear are separating into 2 separate businesses.
I have Arlo Pro wire free VMB 4000
S7 edge
and Apple laptop and other equipment
All had the same notification
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Read that Netgear and Arlo are separating into 2 businesses
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@Janet59 wrote:
Yes, unfortunately my phone just doesn't have this option. When I am on the screen that says I need to log back in the only thing I have is the little square to close out, the little circle in the middle that takes me back to my home screen and an arrow on the left to go to the previous screen.
Sure it does. It'sthat square - I said 1 or 2 squares. Click on it and then the "X" for Arlo.
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Hi, thanks. I did try clicking on the square a few times. It closed out as expected but when I tried again I still had to keep signing in. Worth a try though so I am glad it worked for some folks.
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Mine has logged out THREE TIMES today. For **bleep**s sake what a complete waste of money spending it on junk like this. Such a regret!! Stupid useless developers and customer service. Christ.
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