Arlo|Smart Home Security|Wireless HD Security Cameras

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TomMac
Guru Guru
Guru

OK... d/l is 25Mb, up 7 Mb.

Arlo base all normal... matter of fact can get subscription info in under settings, but no live/static cam views

 

Three differnt browsers, all same ( tho I usu use Firefox )

All six cameras saying "GETTING STATUS..."

 

Let run  30 seconds and reset each browser, No change.

 

Let run longer and the dreaded  " Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router."

All cams offline as per settings page.

 

 

Not good Netgear.

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Morse is faster than texting!
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9 REPLIES 9
TomMac
Guru Guru
Guru


Ok... not too bad.... All is up again.

 

 servers?  All came back in 15 mins.

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Morse is faster than texting!
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RobertFB
Aspirant
Aspirant

yes same issue here

all wifi and network normal, no changes, can only surmise problem with Arlo Server, will keep trying ...... half an hour so far

texbeau
Apprentice
Apprentice
Look at the topic called "Arlo base station not connected to Internet." A lot of us are having this issue assuming it is something with arlo servers.
Tulley
Apprentice
Apprentice

does the internet icon on the hub appear amber for you guys too?

zrahui
Aspirant
Aspirant

Same here, just purchased and have had issues through registration and now getting camera status.

r1
Aspirant
Aspirant
My system is down also. States that "your base staion is not connected to the internet." I already checked, and reset everthing like my router, and base station, plus camaras. This really is not a good sign.
r1
Aspirant
Aspirant
Arlo needs to do something about this service, because it sucks.
RobertFB
Aspirant
Aspirant

Hmm... up again in about 45 minutes, possibly something to do with a quota allowance?

JamesC
Community Manager
Community Manager

Over the weekend we experienced an outage that may have affected a small number of users. This was resolved a short time after the outage was discovered and we are investigating the root cause. Please let us know if you are still experiencing any issues.

 

JamesC