Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 4 Replies
  • 785 Views
  • 0 Likes
  • 3 In Conversation
dadams69
Aspirant
Aspirant

Red Image on Camera! Already reported multiple times and Arlo is not fixing the issue or replacing. The camera has good wifi signal and it only happens on my outdoor camera! I have contacted Customer Support several times and getting up to the camera once a week to pull the batteries is getting old! This issue only appears to happen in the summer, don't remember having the issue thru the winter! Has to be an internal issue with the camera as i've swapped 2 of my cameras and still happens!!

 

HW Version H7
Serial Number 4N72777M64616
Firmware 1.3.319
4 REPLIES 4
jguerdat
Guru Guru
Guru

Make sure you get a case number and keep on them. If there's no reply, reply yourself. If nothing else, PM @JamesC.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @dadams69

 

Do you have a case number so I can review your account?

dadams69
Aspirant
Aspirant

No I do not have a case number for the most recent contact with Arlo/Netgear because they have not responded to my emails!

jguerdat
Guru Guru
Guru

I can almost guarantee that any emails trying to originate a case will not work. You must use chat or phone. Email contact rarely works, chat can be spotty so phone is what I would recommend unless @ShayneS can open one for you.