How to escalate a support case?

[4327]

Arlo has the worst support system I have ever used.    I had a case created on 25th June and since then I keep getting emails telling me to update my case and whether I click on green link or copy url  all I can get is

"there was an error processing your request Please contact Arlo support       - HOW??????

I can't find a chat line or email or phone number.

[JessicaP]

Hi 4327,

Let me reach out to you via private message to gather more information from you.

[4327]

OK  What do you need for private message.

[JessicaP]

I've sent you a private message which asks for some information. Click on the envelope icon on the top-right hand corner on the top page of the Community website.

[4327]

prefer email contact rather than phone

[JessicaP]

I've sent you a private message to gather more information from you again.

[md1053]

Jessica, I've encountered that same dilemma. Additionally, Arlo support has replied insinuating that it's all my fault because I must be entering my email and/or password incorrectly at login. Please! I've opted for 'keep me logged in!' 

[JessicaP]

Hey md1053,

Let me reach out to you via private message to gather more information from you.

[Bigpoes]

Im having similar issues, the 7 day case auto closing is driving me mad as my kit is mounted very high with outdoor cables through the wall. By the time I borrow a ladder and the NZ winter southerlies/work/kids allow me to get up the case is closed and I start again. 

The current one is now saying invalid token when I try to update it!

[JessicaP]

Hi Bigpoes,

Let me reach out to you via private message to gather more information from you.