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Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?
Solved! Go to Solution.
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So asking customers to jump through unecessary debugging steps and then making them pay to exchange a defective product is "solved"? My camera just did this after 2.5 months. I wont be buying any more Arlos or recomending to anyone unless/until Netgear admits they have a hardware issue and corrects it properly.
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Couldn't agree more. It is clear that Netgear are knowingly shipping defective equipment (four of my ten cameras have exhibited this defect so far) and when you raise it as an issue, you have to try numerous steps to demonstrate that it's a dud and then PAY to return it. Absolutely disgraceful.
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Wellcraft24,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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Dbloom4,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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I have one camera out of the four that displays a reddish/pink tint. I have reset the router, took the batteries out waited a few minutes and put them back in, and I've also replaced the batteries...still has that tint to it. All of my cameras are outside. Is there a way to fix that? Have had this system since April and just the last 2 weeks that one camera shows that tint. Any help will be appreciated.
Thank you.
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The solution has been posted here many times. You only need to look back a page or two to see that contacting support for a trouble ticket is what's needed.
Edit: - actually, the post above yours has the information needed.
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Steffen G
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SteffenGunneng,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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I have the red image too... Sigh. Rose colored glasses are overrated. HELP!
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TARagsdale,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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Brewyc,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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PICTURE TURNS RED
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robceo,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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Guys, it's time for netgear to do a mass recall. I got a 3 camera systems. ALL 3 OF THE CAMERAS HAVE FAILED WITH THE RED SCREEN.
Not good enough.
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I don't want to send my cameras back for replacement as I've done this twice already with the retailer.
When will a new camera be released that does not have this issue with the red lense?
lasermonkey wrote:Guys, it's time for netgear to do a mass recall. I got a 3 camera systems. ALL 3 OF THE CAMERAS HAVE FAILED WITH THE RED SCREEN.
Not good enough.
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Dinahlynch, lasermonkey
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC
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