Picture turns red

[John]

Hello,

Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?

[atbroome]

So asking customers to jump through unecessary debugging steps and then making them pay to exchange a defective product is "solved"?  My camera just did this after 2.5 months.  I wont be buying any more Arlos or recomending to anyone unless/until Netgear admits they have a hardware issue and corrects it properly.

[DMES]

Couldn't agree more. It is clear that Netgear are knowingly shipping defective equipment (four of my ten cameras have exhibited this defect so far) and when you raise it as an issue, you have to try numerous steps to demonstrate that it's a dud and then PAY to return it. Absolutely disgraceful.

[Wellcraft24]

I'm having the same issues. 1 out of 5 cameras has a red tint. Try all of the above nothing worked for more than a couple hours.

[JamesC]

Wellcraft24,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC
 

[Dbloom4]

Having the same problem

[Dbloom4]

Having a problem with camara is red

[JamesC]

Dbloom4,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
 
JamesC

[Familyofcampers]

Hello,
I have one camera out of the four that displays a reddish/pink tint. I have reset the router, took the batteries out waited a few minutes and put them back in, and I've also replaced the batteries...still has that tint to it. All of my cameras are outside. Is there a way to fix that? Have had this system since April and just the last 2 weeks that one camera shows that tint. Any help will be appreciated.

Thank you.

[jguerdat]

The solution has been posted here many times.  You only need to look back a page or two to see that contacting support for a trouble ticket is what's needed.

Edit: - actually, the post above yours has the information needed.

[Familyofcampers]

Thank you.

[Brianmcg]

I just bought the system today from Costco and I have the reddish hue issue on one camera. How do I fix or should I return the cameras to Costco?

[Chas_K]

Costco has a great return policy; return the set to them. It will cost you postage frustration and time to get warranty compensation from Netgear; their warranty totally sucks.

[SteffenGunneng]

Hello! One of my cameras has now also turned red/pink. See this is a common issue, please help me.

Steffen G

[JamesC]

SteffenGunneng,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[TARagsdale]

I have the red image too... Sigh.  Rose colored glasses are overrated.  HELP!

[JamesC]

TARagsdale,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Brewyc]

I am still waiting for a responce from Netgear it just started to read or focus Red or Hot Pink haha it seems like it's a common problem. I then did all the common opened and closed the unit moved the batteries then it cleared up until I reinstalled the unit back to hot pink even worse I am real close to my warranty I hope get satisfaction but you know how that goes thanks for reading

[JamesC]

Brewyc,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[robceo]

PICTURE TURNS RED

[JamesC]

robceo,

 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Dinahlynch]

I am having issues with our camera with pink picture. The unit is about a month old.

[Dinahlynch]

I've tried all the solutions posted her without any luck.

[lasermonkey]

Guys, it's time for netgear to do a mass recall. I got a 3 camera systems. ALL 3 OF THE CAMERAS HAVE FAILED WITH THE RED SCREEN.

Not good enough.

[lasermonkey]

 I don't want to send my cameras back for replacement as I've done this twice already with the retailer.

When will a new camera be released that does not have this issue with the red lense?

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lasermonkey wrote:

Guys, it's time for netgear to do a mass recall. I got a 3 camera systems. ALL 3 OF THE CAMERAS HAVE FAILED WITH THE RED SCREEN.

Not good enough.

---

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[JamesC]

Dinahlynch, lasermonkey

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC