- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also having this issue with one camera out of three.
I have been approved for a RMA, but also think it is ridiculous that I have to pay for shipping to return their faulty product to them.
The system is 4 months old only.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
alindeman,
I will reach out to you in a private message to help resolve this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having the same issue on a brand new camera. Worked ok for about 12 hours. I have taken the back off twice with no joy.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Philipr,
I will reach out to you in a private message to help resolve this issue.
KristynM
KristynM
Arlo Support Team
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue on two of my cameras - Firmware 1.2.2688. Have tried the battery pull and it fixes it for a day but pink tinge returns.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
i now have one outdoor camera that is Red... what is the fix?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Davewi,
I will reach out to you in a private message to help resolve this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well, sadly enough, one of my Arlo cameras and two more from other family member's households are constantly displaying red images despite repeated attempts to reset the cameras.
All in all, 3 of the 7 cameras between 3 different households are displaying a red image. So essentially, 43% of the cameras do not work correctly.
I'll forward this thread to them, but I feel somewhat responsible for this because I recommended this product to them.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you contacted support? That could be the fastest way to get resolution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I will reach out to you in a private message to help with resolving this issue.
KristynM
Arlo Support Team
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
cmbruno46@gmail.com
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
cmbruno1,
I will reach out to you in a private message to help resolve this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I'm having this problem with one of my cameras as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
One of my four cameras are reddish pink. I took the batteries out and reinserted them and it worked for a few minutes and when back to the reddish pink. I am a little worried about the Arlo cameras because I have seen all the other people having the same issue. I paid for support $9.99 a month and I am not happy with the support.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
bfarrant, ricss777
I will reach out to each of you in a private message to help resolve this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got the 4 cam unit 1 week ago, one of the cam turn red 2nd day, I thought it might be too far from the base, brought back inside, it worked fine. Today another one turned red, brought back, opened the battery cover several times to reset, but not working this time! I am actually not sure they are the same cam or not, because I have not changed the name and have been moving them around, please help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
just started today. the troubleshouting stuff did not work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I had a camera with red images a month ago and the camera was replaced. I am having the same problem again. I tried all the suggested troubleshooting steps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Appple, mcaguilar, MaryMansfield, rhanson
I will reach out to each of you with a private message to further assist with this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Retired1john,
I will reach out to you in a private message to help resolve this issue.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Camera has been good for about 6 weeks and now i have the red tint that everyone has been complaining about.
I already tried twice opening and closing the battery door to reset the camera. Anyone from I.T. have any solutions ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unfortunately, there is no other solution. Shortly, one of the Moderators will reply to you asking you to move this to a private conversation. Once you're able to provide proof of purchase, Netgear will offer you several return options, none of which are free.
You'll need to ship the camera back and hope that the new one doesn't do it as well. Some are already reporting here and in other online reviews/forums that some of the replacement cameras are doing the same thing.
Best of luck.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
525 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
135 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
757 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
897 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,978 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,701 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »