Password reset

[lnglgs1]

I received the email from Arlo to follow the link to reset my password however when I followed the link it just shows the three different apps you can download not there reset page. Any ideas on why?

[jguerdat · Accepted solution]

Sounds like you're using a mobile device to do this.  If so, try using whatever checkbox/setting is available in your browser to request the desktop version.  I have to do this for many sites to the point that I have Firefox loaded so I can use the plugin "Desktop by Default" when it gets to be a problem.  Of course, your other option is to use a computer to do the reset.

[RADuda]

Arlo gives  a  link to reset my password. Using my desktop laptop I do this but even when i have carefully followed instructions to create a new password and the computer accepts it - it just hangs there and doesn't change my password. what am i doing wrong????

[JamesC]

RADuda,

Have you tried logging out and back in with the newly set password?

JamesC

[Stylez40]

How can I change it

[JamesC]

Stylez40,

You can change your password by logging in to your Arlo account and navigating to Settings > Profile. Enter your current password in the provided field along with your new password and click save to commit the changes. For more information, take a look at this article: How can I change my Arlo user ID?

JamesC