No e-mail notifications about low batteries?

[ant]

Hello.

I just noticed iOS app showing a camera's low battery, but I never got an e-mail notification about it. Did anyone get any low battery e-mail notification recently? I used to get them until this incident.

Thank you in advance. 🙂

[jguerdat]

As noted many times before, this is an ongoing issue - it's supposed to work but isn't for some reason. Checking the battery icon is the only reliable indication now (unless you want to consider an offline camera due to battery a reliable indication).

[ant]

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jguerdat wrote:

As noted many times before, this is an ongoing issue - it's supposed to work but isn't for some reason. Checking the battery icon is the only reliable indication now (unless you want to consider an offline camera due to battery a reliable indication).

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Thanks. How annoying, and I am surprised Netgear still hasn't fixed it if it is that old. 😞

[JamesC]

We are investigating an issue with the low battery e-mail notifications being sent. We hope to have a resolution soon and will keep you posted on any updates.

Thank you,

JamesC

[ant]

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JamesC wrote:

We are investigating an issue with the low battery e-mail notifications being sent. We hope to have a resolution soon and will keep you posted on any updates.

Thank you,

JamesC

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Thanks. I hope it is really soon since this is annoying.

[denjen]

What about the preferences not being listed under settings?  How do I view what happens with old recordings?  That button is shown to be listed under preferences.

[ant]

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denjen wrote:

What about the preferences not being listed under settings?  How do I view what happens with old recordings?  That button is shown to be listed under preferences.

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Hello. Please post a new thread of your off-topic issue.

[JamesC]

denjen,

There is no longer a preferences listed under Settings as those features were moved or became enabled by default.

Old recordings will be deleted on a schedule based on your subscription. For example if you are on the Basic Subscription, all content will remain on the cloud until it has reached 7 days old. Once it is 7 days old it will be automatically erased by the cloud.

JamesC