iPad app not refreshing video

[mksmith]

Every since the iPad app has been updated the it will not display live video. You hear the audio but video just displays a screen shot.

[Upr11s]

Having used the Arlo pro system without flaws for the past year, I am now left with some very expensive poor quality stills cameras.

Like many others using the iPad Pro I am unable to view any live feed from either my Arlo go’s or pro’s.

For a top End (cost wise) security system I feel completely let down and vulnerable by netgear.

I contacted customer services twice since the "upgrade" and the service experience so far has been atrocious. 

I am awaiting a return call but fear this will again not be auctioned. I am now at the point where I am returning these 2 products to Amazon for full refund.

has anyone actually found 2.6.0 a positive or required upgrade?

[ShayneS]

mksmith,

What version IOS are both iPads running? Can you verify that both iPads are running the same Arlo Mobile App version.

[mksmith]

Yes, both iPads are running the same version which is the latest, version 12.0.1

[cam909]

yeah seems after the latest update, it's takes 2 to 3 minutes before I can see my live view, its really irritating

[ShayneS]

mksmith,

Are you experiencing this issue when you are using WIFI, cellular data or both?

[mksmith]

Both WiFi and cellular connections

[Ian11]

I have the same issue so it is not just you.

[Rlowc]

Same here, no live camera on iPad Pro  with latest Arlo update 😒...iPhones work ...update before that I had to delete and re-pair all the cameras...😡 PIA...

[Ian11]

Same issue here.

[ShayneS]

Ian11,

What device and OS version are you having the issue with? What trouble shooting steps have you performed previously?

[mksmith]

iPad Pro and iPad Pro2 both with the latest software version 12.0.1.  On both of these systems the live video Does Not work.

The iPhone and regular iPad both with the latest software version 12.0.1.  On both of these system the live video Does work.

i have not tried it on a iPad mini or any other device.

[ShayneS]

mksmith,

What firmware version is your base station & cameras on? Have you tried to reboot the base station?

[mksmith]

Base Firmware 1.11.9.0_26520

Camera Firmware 1.125.11.3_26229

Yes, I have rebooted the base

[Ian11]

I am having trouble with ipad pro model number ML0N2CL/A running iOS 12.0.1  I have rebooted everything and reloaded the app.  Nothing fixes it.  Arlo works ok on my pc and iphones but not on the ipad pro

[ShayneS]

Oddu,

Have you tried to reboot your base station & remove & re-insatll the Arlo Mobile App?

[jguerdat]

Working here with no problem, same as before.

[Ian11]

Yes

[Dinu]

The same Problem here

[Mckeeweb]

Updated to 2.6.0 a few days ago. No live streaming on ipad pro. Arlo app doesn’t look tailored for the large screen. Can’t view all cams (4) at once. 2.6.0 appears to work on my iphone 6. Version 2.5.5 worked great, I use it on an old ipad mini for home automation.

[Mckeeweb]

By the way support chat is not working.

[Retired_Member]

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@jguerdat wrote:

Working here with no problem, same as before.

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Are you using Android or ios? Ipad?

[Heidiwrigley]

Live camera view is frozen on IPad Pro. I can hear the sound. but the picture is frozen. Everything works fine when viewing on IPhone.

[ljaynem711]

I’m having the same problem with my Ipad app.  No live video for each of my 3 cameras, only live audio. This makes the ipad app pretty useless on my ipad.  I hope they fix this asap. The app works fine on my android phone.

[Timbercrete]

Same exact details here.

[Retired_Member]

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@Heidiwrigley wrote:
Live camera view is frozen on IPad Pro. I can hear the sound. but the picture is frozen. Everything works fine when viewing on IPhone.

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Exact same problem for me too