- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
As of 4:00 p.m. on 8 July 2018, my system stopped recording detected motion. I've rebooted/restarted the base station. I confirmed through the home screen that the base station and all cameras are armed. I'm able to see live views through the cameras but can't see any recorded activity. The system worked fine until 4:00 p.m. on the 8th. I didn't change anything with my home internet system, etc., then, so I can't think of why it stopped working. Apologies for what seems like a duplicative post but the system wouldn't let me add to an existing thread from two years ago. Thank you.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Are the running men for each camera in the Devices tab blavk or gray? Check your modes to verify that an approprite one is selected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Fremwob,
If no motion was detected, no recordings will be present in the library. Are you using the default "Armed" mode? If you walk in front of the camera, does it trigger and record motion?
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for the responses. Yes, the running men were black, not grey. Everything was armed. I've had the cameras and system for about 12 months and have recorded plenty of activity every day since installation. For reasons I can't understand, the system stopped recording at the date/time indicated in my original message. I restarted/rebooted the base unit a second time, which appears to have worked. Unfortunately, I had an incident occur during the window of time the system stopped recording (which is how I realized the system stopped working the prior day).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Arlo is not recording to Library
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
See the post in the Arlo Stories section here.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your reply. Arlo has now begun recording again. It was an issue at Arlo and or Netgear. There has been ongoing intermittent issues on the Arlo/netgear side which cause recording not to work. At least the notifications of motion detection sent to iphone still work however during these outages.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Arlo_User88,
On Sep 8th we were aware that some Arlo users were experiencing issues with motion recordings and push notifications. This problem has since been resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Fremwob wrote:
Exact same issue. Since 8th July. No motion detected video despite loads of motion. Need those videos urgently. Please resolve. Recording manually worked to library just now. Man is black in both cameras. Mode is armed and setting for motion are good.
Ditto here since about end of August. It was about the time I received a promo email from Arlo about pricing different services and I thought maybe my free recording period was a trial period that just expired, so I subscribed to the basic service, just under $3/month.
That did not change the situation however. So I am now paying for nothing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have a brand new Arlo two camera wire free system which is not recording video or sending notifications. I have checked all settings and eeverything seems OK, the system is armed , motion is set, cameras are working in live mode and I have done a motion test and the orange light flashes. On the devices screen the running man is black (not grey) and I have plenty of battery and good signal.
I have good high speed internet and have never had troubles with data streaming.
Please help a security system that does not record or send notifications is no use to me!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Look in your library and verify you don't have a filter set. The funnel icon at the top should be empty, not filled in green. If filled, click on the funnel and reset it to clear all and save. Better now?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
First, retart the base and test. Then remove a camera from Settings, My Devices and test. If still no good, go nuts and factory reset by removing all devices from Settings, My Devices. Use the Add Device button on the Devices tab to claim the base. Sync the cameras. Update firmware if prompted as you go. PITA but that should fix any weirdnesses.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue since this morning. Some videos have been recorded, other not from the same camera. I received all the notifications correctly. Internet connection is ok.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ShayneS so by fixed you mean you have no idea what your company is doing and you have it broken all over again! Guess what my system is not doing again today?
How do you justify this horrable customer service?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The engineering team is investigating reports of users experiencing this issue and we're working toward a resolution. We will provide an update as soon as we have more information to share with the community.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
DaveMarkB,
You will receive an email alert every time a video reaches your library after recording an event. Have you checked your junk/spam folder? You can also add another email address under the mode you are using. Select email alerts > Pencil Icon > Add another email and press the plus sign.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Mine is still not recording all motion. Only sometimes.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
rmorrison,
What exactly are the issues you are experiencing?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am receiving a motion alert but nothing is showing in the library.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
rmorrison,
Do you have a smart subscription?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No, it was working before but suddenly stopped.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
rmorrison,
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
525 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
135 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
757 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
897 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
1,978 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,701 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »