Arlo pro- Mode button missing?

[star_boy_oz]

The mode tab won't appear on our Android apps any more. The only tabs visible are now Devices and Library.

The Mode tab worked yesterday for me (Google Pixel 2), and for my wife this morning (Google Nexus 5).

I can log into https://arlo.netgear.com/#/modes and change the modes.

I have restarted my base station, and reinstalled the app. Why would the modes disappear during the day without us changing anything? Is this another server issue at your end? We've had this problem before with an Arlo outage causing hours of confusion, and no notification of downtime.

[JoeCymru]

Excellent. Never have had to do that before, so not intuitive to me. Can go without geofencing for a while. Really appreciate the advice.

[sjunwood]

I am having the same problem!!

[sjunwood]

I am having the same Isuue!!

[Streak2]

I am not seeing this problem at all but have brought this problem to the attention of management to look into.

[CyclePat]

I spoke via chat with Arlo, and was informed that their engeneers are aware of the MODE app error.  The are working on the problem to have a fix.

[commodon]

I can additionally confirm that removing the Arlo application (v 20632) released in April, 2018 and instead installing the prior release (v 18293) made available in October, 2017 has restored the missing "Mode" menu item.

Granted with my running the prior release I am not running an up-to-date application, but it *is* working and all functionality I use within the application is working, i.e. changing between two custom modes, occasionally viewing the live feed, etc. for me.

[CyclePat]

Alrighty, I finally got through to a representative via Chat.  I was informed that they are aware of the problem and that Arlo engineers are working on a solution for the problem...  and of course that they appologise for the problem.  Hope they go live with the solution sooner then later.

[mmicsky]

Amazing that Netgear took down my link to the previous version of the app that works! Netgear fix the new app or roll the latest app back yourself so everyone has app functionality again.

[commodon]

I noticed this as well.

I suspect whoever moderates the community forum believes it best for users to not install the prior release from an external website outside their control and to instead, accept the broken functionality introduced with the latest release. At the same time, not provide users with any sort of expectation to when the issue reported will be fixed is unacceptable.

Let's just hope the cause is identified quickly and a resolution is made available after it's been properly QA'd. In the interim, Google can be your friend to find anything...

😉

[JoeCymru]

Out of curiosity, regarding the Android app issue, what model is your base station?

[commodon]

The hardware of my Base Station is VMB4000r3 running firmware 1.9.8.0_16666

[JoeCymru]

I am wondering if those with Android that are not having an issue are on a different base. 4000r3 seems to be perhaps a connecting thread. I haven't a clue why that would be only reading posts on other boards.

[jguerdat]

As noted in many threads here and possibly the app store information, there's a gray bar near the top (iOS) or a pull-down arrow near the top (Android) that you have to use to get to the alarm.

[Stelo92688]

Yes to sound the alarm. But to arm it or to set or to see the virtual gate. Use to be next to.Devices and library

[12345yu890]

For me, functionality resumed yesterday, early evening after doing all the resets etc. My base is a 4000r3

[jguerdat]

I have an original (VMB3010) and Pro (VMB4000) base as well as a Q camera and am not experiencing this.

[jguerdat]

That's a different kettle of fish. The lack of the Mode tab has been widely discussed here for the past 2 days.

[JonKong]

I have also gone back to version from October 2017 and the mode tab has been restored. It does not disappear after closing and reopening as other versions seem to.

[pc2k17]

1) WHY are these threads on this issue that were originally posted on the Arlo Pro board being moved to the Arlo board? Once that happens I no longer get notification emails that someone replied. I had to go to the Arlo board to find this again. I have defended netgear on past issues and tried to keep a level head and calm others with some of the past issues, but....... what is netgear trying to hide here. Why move the post?

2) I'm sure that some are experiencing the issue and others aren't because Arlo must have rolled out an internal update to it's server / system and either replication to all their servers hasn't completed or they realized there was an issue and stopped the roll out. I'm sure a big company like Netgear rolls out updates just like we would in my compnay of 30,000 users. The update / patch / fix / etc first get copied to distribution servers located all over the world, then the updates take place from the distribution servers.

Since I keep my system in Armed all the time and use smartthings to turn the cameras on and off, it's not really affecting me, but this is a huge issue for everyone else. This is bigger than the mic/speaker issue for iOS users, this needs to be fixed immediatly and should be netgear #1 priority right now. Time will tell............. 

[simspos]

I can also confirm app version 2.4.6_18293 fixes the missing mode tab.

Additionally, have turned off auto updates at the play store to prevent the obvious.

[TravisKathi]

Same for Galaxy S8+

[paulmike3]

Experiencing the missing modes tab for the first time today. App version 2.4.12_20632. Arlo Pro cameras.

Unable to change modes. Extremely frustrating.

[Matchpoint]

This web site should have an announcement page. When you get into the site the first thing you see is the announcement page. If there are any problems going on, and when do we expect it to get resolved. Believe me this is going to do wonders for everyone especially the Arlo staff itself.  

[AdamC25]

Hello,

recently the MODE option on my app no longer shows. Now it only displays DEVICES and LIBRARY. Is there anyway to fix this? Thank you. 

[nrthpole]

RE: No Mode selection with Android Phones.

It just baffles me that Arlo would not make a public announcement on this issue that is affecting so many.

They should acknowledge there is a problem. (whether its thier fault or not).

Let people know they are adressing the problem.

Give an estimate time for solving the issue or some kind of status updates.

Instead I see many people reloading the app or software and rebooting causing major frustration and disatisfaction.

Come on Arlo Netgear, you can do better.