Mode won't appear in Android app

[star_boy_oz]

The mode tab won't appear on our Android apps any more. The only tabs visible are now Devices and Library.

The Mode tab worked yesterday for me (Google Pixel 2), and for my wife this morning (Google Nexus 5).

I can log into https://arlo.netgear.com/#/modes and change the modes.

I have restarted my base station, and reinstalled the app. Why would the modes disappear during the day without us changing anything? Is this another server issue at your end? We've had this problem before with an Arlo outage causing hours of confusion, and no notification of downtime.

[Skylerkingston]

It must be a bigger problem than 1 mine is not appearing ither an was there last night

[Speedy4ever]

I have the same problem here.. I have no mode tab to change molds!!! I've had the system for 4 days, and it is frustrating having so many issues!

[Mjb6]

Yes, other tabs and camera status appear as usual.

[MrA2u1]

This morning, I went to app to turn on Geo fencing but the modes tab is now missing. I checked my wife's phone and her's was missing as well. Only options now are devices and library.
Any thoughts?

[Steveasmp]

I've been getting exactly the same thing today.  Got a friend who is able to get in to the mode on his app (2.4.12_20632, same as my version).

Working system:   VMB3010r2

Non-working: VMB4000r3

both are 1.9.8.0_16666 firmware

[mitsuturbo]

I'm having the same problem. Been trying to nail down where the issue lies for 2 hours now. Cleared all app cache and data. Uninstalled. Restarted mobile device. Reinstalled. Restarted the whole arlo system 3 times, all for naught. I can't even see what MODE it's in right now. It's like i lost admin rights to my own arlo!
Is netgear going to do anything about this?

[Falseallure]

Same issue here. I paid enough for the system. It should work a lot better than it does

[12345yu890]

Same issue!

[mark_gila]

My Arlo Pro app just started not showing Mode as well so I can not activate cameras.  Rebooted cameras, base station, reinstalled software...still does not work.

[Just_rick]

Both of my Android phones show no "modes" tab(my login).
My ipad(my login), and my gf "iphone user" (her login) the app is working as it should.

POSSIBLE ANDROID ISSUE??

[maqs]

Any solution yet? There haven´t been any update since yesterday?

[Steveasmp]

What version of Android are people running?  I'm on 8.1.0.  My cohort that has his working is on 8.0.0

[MrA2u1]

I am 8.1.0 and it worked fine yesterday.. BTW, Ipad is showing modes so it must be an Android thing that started today.

[Just_rick]

7.1.1 on my moto z force
8.0.0 on my Samsung Galaxy s9

[12345yu890]

Android 7.0

[pc2k17]

Android 8.0.0 on a Galaxy S8.......... modes working fine for me.

[Sjgarth]

Obviously yet another Crap android app update.
They really should test these properly before releasing them.
It's about time they realised that we use the cameras and controls for safety and security, not for the fun of it.
Not only does the mode function not appear, but the geofencing doesn't change.
I have had your log onto the website and change the mode there.
It really doesn't give me the confidence to recommend Arlo to anyone else.

[Jeremy4037]

Same issue here, mode tab disappeared from the Android app. It was there two days earlier. ☹

[JamesC]

The Arlo engineering team is currently investigating this issue. I will post an update when I have more information.

JamesC

[12345yu890]

Thank you

[daphneindallas]

I have a Samsung Galaxy S8 (Android) and am using Arlo App version 2.4.12_20632.  I also cannot view the Mode tab within the app and am unable to arm/disarm, etc.  I can access the cameras' live feeds and video history.  I, like others, have uninstalled the app, restarted phone, reinstalled app, with no resolution.  I can access the Mode tab on my iPad Arlo app and when logging in on PC on both Chrome and Firefox.   Hoping Arlo resolves this ASAP.  Quite inconvenient. 

[PhilnLisa]

I went to arm the camera's this morning and when I logged in I saw Mode for a second then it disappeared. It now only shows Devices and Library. I can see all the camera's and click to watch them live but I can't get into the mode to Arm/Disarm. I have the same issue on 2 android phones. I can log in to a PC with the same credentials and have full access.  I have also uninstalled and reinstalled the app on the phone, restarted phones, restarted the base station

HW Version    VMB4000r3

Serial Number    4R03747NA461F

Firmware    1.9.8.0_16666

Android 7.0 Samsung Galaxy S6 

Android 7.0 Samsung Note 5 

Mobile ver 2.4.12_20632

[mmicsky]

Same probalem here, mode is not showing on my android 8.0 app

[12345yu890]

Its back! Alls well 😃

[Sjgarth]

Not here it isn't.
Just reinstalled app and reset system, but no joy.