Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Initiate

Re: Mode won't appear in Android app

It must be a bigger problem than 1 mine is not appearing ither an was there last night
Message 26 of 365
Aspirant

Re: S8 App No Mode Menu

I have the same problem here.. I have no mode tab to change molds!!! I've had the system for 4 days, and it is frustrating having so many issues!
Message 27 of 365
Guide

Re: Mode won't appear in Android app

Yes, other tabs and camera status appear as usual.
Message 28 of 365
Apprentice

No modes tab

This morning, I went to app to turn on Geo fencing but the modes tab is now missing. I checked my wife's phone and her's was missing as well. Only options now are devices and library.
Any thoughts?
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 29 of 365
Guide

Re: No modes tab

I've been getting exactly the same thing today.  Got a friend who is able to get in to the mode on his app (2.4.12_20632, same as my version).

 

Working system:   VMB3010r2

 

Non-working: VMB4000r3

 

both are 1.9.8.0_16666 firmware

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 30 of 365

Re: Mode won't appear in Android app

I'm having the same problem. Been trying to nail down where the issue lies for 2 hours now. Cleared all app cache and data. Uninstalled. Restarted mobile device. Reinstalled. Restarted the whole arlo system 3 times, all for naught. I can't even see what MODE it's in right now. It's like i lost admin rights to my own arlo!
Is netgear going to do anything about this?

Message 31 of 365
Initiate

Re: No modes tab

Same issue here. I paid enough for the system. It should work a lot better than it does
Message 32 of 365
Aspirant

Re: No modes tab

Same issue!

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 33 of 365
Aspirant

Re: Mode won't appear in Android app

My Arlo Pro app just started not showing Mode as well so I can not activate cameras.  Rebooted cameras, base station, reinstalled software...still does not work.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 34 of 365
Tutor

Re: No modes tab

Both of my Android phones show no "modes" tab(my login).
My ipad(my login), and my gf "iphone user" (her login) the app is working as it should.

POSSIBLE ANDROID ISSUE??
Message 35 of 365
Star

Re: Mode won't appear in Android app

Any solution yet? There haven´t been any update since yesterday?

Message 36 of 365
Guide

Re: No modes tab

What version of Android are people running?  I'm on 8.1.0.  My cohort that has his working is on 8.0.0

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 37 of 365
Apprentice

Re: No modes tab

I am 8.1.0 and it worked fine yesterday.. BTW, Ipad is showing modes so it must be an Android thing that started today.
Message 38 of 365
Tutor

Re: No modes tab

7.1.1 on my moto z force
8.0.0 on my Samsung Galaxy s9
Message 39 of 365
Aspirant

Re: No modes tab

Android 7.0
Message 40 of 365
Hero

Re: No modes tab

Android 8.0.0 on a Galaxy S8.......... modes working fine for me.

Message 41 of 365
Guide

Re: Mode won't appear in Android app

Obviously yet another Crap android app update.
They really should test these properly before releasing them.
It's about time they realised that we use the cameras and controls for safety and security, not for the fun of it.
Not only does the mode function not appear, but the geofencing doesn't change.
I have had your log onto the website and change the mode there.
It really doesn't give me the confidence to recommend Arlo to anyone else.
Message 42 of 365
Highlighted
Aspirant

Re: Mode won't appear in Android app

Same issue here, mode tab disappeared from the Android app. It was there two days earlier. ☹
Message 43 of 365
Community Manager

Re: Mode won't appear in Android app

The Arlo engineering team is currently investigating this issue. I will post an update when I have more information.

 

JamesC

Message 44 of 365
Aspirant

Re: Mode won't appear in Android app

Thank you
Message 45 of 365

Re: Mode won't appear in Android app

I have a Samsung Galaxy S8 (Android) and am using Arlo App version 2.4.12_20632.  I also cannot view the Mode tab within the app and am unable to arm/disarm, etc.  I can access the cameras' live feeds and video history.  I, like others, have uninstalled the app, restarted phone, reinstalled app, with no resolution.  I can access the Mode tab on my iPad Arlo app and when logging in on PC on both Chrome and Firefox.   Hoping Arlo resolves this ASAP.  Quite inconvenient. 

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 46 of 365
Aspirant

Arlo Pro Android not showing Mode

I went to arm the camera's this morning and when I logged in I saw Mode for a second then it disappeared. It now only shows Devices and Library. I can see all the camera's and click to watch them live but I can't get into the mode to Arm/Disarm. I have the same issue on 2 android phones. I can log in to a PC with the same credentials and have full access.  I have also uninstalled and reinstalled the app on the phone, restarted phones, restarted the base station

HW Version    VMB4000r3
Serial Number    4R03747NA461F
Firmware    1.9.8.0_16666
Android 7.0 Samsung Galaxy S6 
Android 7.0 Samsung Note 5 
Mobile ver 2.4.12_20632

Screenshot_20180507-120351.png

 

 

Message 47 of 365
Guide

Re: Mode won't appear in Android app

Same probalem here, mode is not showing on my android 8.0 app

Message 48 of 365
Aspirant

Re: Mode won't appear in Android app

Its back! Alls well 😃
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 49 of 365
Guide

Re: Mode won't appear in Android app

Not here it isn't.
Just reinstalled app and reset system, but no joy.
Message 50 of 365