Library

[Blackharley]

Can't open up February 1 video clips don't have problem with rest

[TomMac]

Just tried to open my Feb 1 clips , no problem here,  so it must be local.

Try and record a manually a new clip and see if it appears.  CAMERA, LIVE View, Hit record button.

[Blackharley]

I have clips just tapping the 1 for February they won't openits iPhone 6 app all other days open I figured out I have to turn phone sideways to see clips which I have never had to do before another flaw of many

[Britfish]

Hey there- I'm having the same issue with clips recorded manually and also by motion detection. Looks like another little bug for netgear to fix...

[TomMac]

I think the orig poster stated it was due to his phone... he had to allow the screen to rotate, then all was fine.

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2015-02-01 09:52 AM

I have clips just tapping the 1 for February they won't openits iPhone 6 app all other days open I figured out I have to turn phone sideways to see clips which I have never had to do before another flaw of many

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[TomMac]

I have clips just tapping the 1 for February they won't openits iPhone 6 app all other days open I figured out I have to turn phone sideways to see clips which I have never had to do before another flaw of many

[TomMac]

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[Britfish]

TomMac

rotating the iphone to landscape format shows a preview of all the videos and by clicking on these then you can watch the video. During january i was able to click on the date on the calendar and it would bring up another screen that i could then select the videos from. This is not working so there is definitley something that needs fixing.

[BrianD]

Hello everyone,

The Arlo Development Team is currently working on a fix for a problem in the latest iOS app:

Users are unable to view Library content from February while in Portrait mode. Temporary workaround: Rotate your device to Landscape Mode.

We will announce when a fix has been released to correct this bug within the iOS app. We apologize for any inconvenience this may cause for the time being.

Thank you,

Brian

Arlo Team

[Blackharley]

If it's a iOS app bug why did it just begin in February worked all of January there hasn't been update for app

[BrianD]

@Blackharley 

We are currently unaware of why this bug is only causing issues with February. We will have more information for you as our development team looks into this. For now, please use the temporary workaround fix.

Thank you,

Brian

Arlo Team

[allanfrance]

Turning sideways allows you to view the library but I still cannot open select days when tapping on teh calendar. It wortked last week.  It's a bug for Netgear to FIX!

[dicted]

I'm having the same issue with my iPhone but can access the calendar and videos on my iPad. Need a fix quick.

[Avenue7]

Same issue here. It worked fine until Feb. 1. I can't see my videos by clicking on the day on the library calendar. If I turn my phone sideways I can see recordimgs from today but I still can't click on previous days of the month to see those recordings. BUG!!!

[jvazquez930]

Also an issue with me and my iPhone 6+