Internet connection

[Harry123]

I've just changed my BT Hub5 for a BT Smart hub and now I cannot get internet connection to my base station, can any one help me.

[TomMac]

since it was working before.... check the ports  80,443,123  ( need to be open )

Also access to netgear.com

[Harry123]

Sorry,  I'm new to this can you explain step by step guide to resolve this issue, thanks Harry123.

[jguerdat]

I suspect the BT hub is owned by the ISP - is that correct?  If so, you'll have to contact them to make the changes.

[dmemmoli]

Also trying to reconnect to the internet and cannot. Pleas advise

[jguerdat]

Need details.  What modem/router, what are the base LEDs showing, what have you tried, etc.?  More detail is better.