Geofencing radius cant be saved

[Suki4]

Why radius in geofencing cant be changed? I change it to medium, save it and next day it goes back to small by it self.

[JessicaP]

Hi Suki4,

What phone device are you using and what iOS/Android OS version are you running? Does it revert back when trying to save through WiFi and/or cellular data?

[Suki4]

I’m using iPhone 11 and latest software. I want to use medium range radius but it always returns to small one. Sometimes it recognize already like I’m using big radius although in app shows small one. I tried to restart the base station and nothing helps. Also it doesn’t matter if I change radius when connected to home wifi or when I’m on LTE. There is something wrong with your software. Please fix it.

Regards
Marko

[JessicaP]

Have you tried reinstalling the Arlo app and rebooting your iPhone 11 to see if that helps?

[Suki4]

Yes, I’ve done both, no change. If I put the system in disarmed or armed mode, then in geofencing settings radius stays as saved, as soon as I change in to geofencing mode it goes to small. No idea why.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[mr54]

I'm having this exact problem with my system. There is something wrong with the app/software. Looking for a quick resolution as the incessant notifications are getting annoying (the geography/construction at my location mean the phones don't register inside the small radius but I can't change it).

[blupblup]

Same issue. I want to save "small" radius, but it always goes back to large. Very annoying. Please fix it!