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If so, it's a really bad move. I get a lot of false notifications, and the preview image was an excellent way to help identify if I needed to look in more detail.
Without it, I've got to open and download each video clip in turn, taking a long time and increasing the load on your servers.
Can I suggest this change is reversed or maybe a user option?
Regards,
Adam
Solved! Go to Solution.
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@fred7157 Yea also received a e-mail from Arlo saying it was from the CEO. I never used the e-mail notifications so probably generic but they listened.
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I SAW! Got the email too . . . feels great to think that they were actually paying attention. Hopefully, it'll all be working later today.
a
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This is great news, Arlo! Thanks a lot for listening to the community and putting this valuable feature back!
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Good news, indeed. *Now* we have an acceptable solution! Thank you, Arlo. Perhaps ask your customers before you do something quite so significant, next time.
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Thanks Arlo. The decision to revert is a good one. 👍
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Thank you to everyone who contacted Arlo via phone, support ticket, Amazon, Facebook ... and Twitter.
It's been an exhausting week but thank you - all of you - who made sure that they don't roll something out so greedy like that again.
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My thanks to everyone that complained and my thanks also to Arlo for listening, just now I received a notification that included picture preview, it is good to get back to normal.
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Thank you for fixing this. Very pleased to have the pictures back this evening.
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Wanted to say thank you for the decision to roll this back and re-enable this feature!
I use the feature to keep tabs on my elderly mother, and if this had been removed, would have been very detrimental in being able to do so...
While I was frustrated with the initial decision to remove the feature, I do commend you for listening to your customers and being quick to restore the snapshot feature in such a quick manner!
Thank you Arlo!
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Thank you everyone. You did it. 👏 And thank you to arlo for listening and making the adjustment.
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