Email notification format changes - removal of preview image.

[TheMegaMan]

So has the format of the motion notification emails changed to remove the preview image, intentionally?

If so, it's a really bad move. I get a lot of false notifications, and the preview image was an excellent way to help identify if I needed to look in more detail.

Without it, I've got to open and download each video clip in turn, taking a long time and increasing the load on your servers.

Can I suggest this change is reversed or maybe a user option?

Regards,
Adam

[dcfox1]

@fred7157  Yea also received a e-mail from Arlo saying it was from the CEO.  I never used the e-mail notifications so probably generic but they listened. 

[arseasttle]

I SAW!  Got the email too . . . feels great to think that they were actually paying attention. Hopefully, it'll all be working later today.

a

[grcArlo]

This is great news, Arlo!  Thanks a lot for listening to the community and putting this valuable feature back!

[TheMegaMan]

Good news, indeed. *Now* we have an acceptable solution! Thank you, Arlo. Perhaps ask your customers before you do something quite so significant, next time.

[Chrisv01]

Thanks Arlo. The decision to revert is a good one. 👍

[johnhuanvu]

Thank you to everyone who contacted Arlo via phone, support ticket, Amazon, Facebook ... and Twitter.

It's been an exhausting week but thank you - all of you - who made sure that they don't roll something out so greedy like that again.

[Tgrid]

My thanks to everyone that complained and my thanks also to Arlo for listening, just now I received a notification that included picture preview, it is good to get back to normal.

[OhNoArlo]

Thank you for fixing this. Very pleased to have the pictures back this evening.

[Buck_Naked]

Wanted to say thank you for the decision to roll this back and re-enable this feature!

I use the feature to keep tabs on my elderly mother, and if this had been removed, would have been very detrimental in being able to do so...

While I was frustrated with the initial decision to remove the feature, I do commend you for listening to your customers and being quick to restore the snapshot feature in such a quick manner!

Thank you Arlo!

[Chrisv01]

Thank you everyone. You did it. 👏 And thank you to arlo for listening and making the adjustment.

[GR2011]

Thank you Arlo for being back the preview image back in our notification emails. 👍 Thank you for realizing how important the feature is to your customers.