Arlo unavailable/Authentication service down?

[Hirsch]

My app says we are sorry the database service is currently down. Please try again. Is this an issue on my end or an issue with arlo?

[Darkat]

we use this system for security having been burgled 1 week ago and now the servers are down (in Australia) - what is going on Netgear. Really poor show!!! Can you inform us when the system will be up and running!!!!

[ThePoncho]

Weird, the system still seems to be down, yet I just recieved a push notification of motion on one of my cameras. 

But the message has changed from database down to my devices not being connected, check router, internet connection, etc. 

[computermodman]

same here in wisconsin, but the worst is im paying for CVR service and its down, what good is that to me.

[Jneal4810]

Down in Indiana

[yelef77]

same here in Greece.

[wminott]

This is frustrating.  I bought these cameras after my house was burgled in December to give me peace of min.  Now I cannot connect.  I really do not see the point in the camera's of they are going to go offline.  I thought Netgear was a brand I can trust.  Having only had the cameras for three months, is the service always this flaky?

[MikeBravo]

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@MikeBravowrote:

Ok, something else is going on because half the time I get the message that I am logged in on another browser which clearing the cache and cookies doesn't help and half the time I'm getting the message that the 'Authentication Service is currently down, try again later.

So, Netgear please update us as to what else is going on. Not much use in having security cameras if you can't access them.

Power cycled the base station, but that didn't help. Also, every few tries, I can login but no cameras show up.

BTW, there should be a way to access them directly without going through your servers so that we don't have to worry about things like this.

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[Djmcp]

@thepancho - I was seeing something similar a couple hours ago. Base station was offline but I could watch my cameras live. After an hour of troubleshooting, it turned into the inability to login with the database service down message

[tomcoleman]

seems backup now

[ThePoncho]

Looks like we don't have much choice but to ride it out. 

[rahjib]

Same issue in Toronto! Also my android app acting very weird, sometimes it's saying I am logged out, and then I close it (also swipe it away from the app drawer) and then open it again and voila it's logged in, trying to get status... eventually showing the pop-down burnt orange dialogue box saying "....database service down...."

This is not only being unreliable, but also feels like a security hole at least on the app front. The app should either be logged out or logged in, not either or at as it's mood allows.

I would hope Netgear would fix this so that at least we can access the cameras and they are able to record locally (to attached USB) in case of incidents such as these. Remote access to the cameras need not require cloud access, as they are connected to my wifi at home using the base station. In fact before these cloud smart security cam fads, there have been plenty of security camera solution that could do continuous recording onto local storage, which could be accessed remotely.

So, I hope Netgear is able to do this with firmware upgrade, and not require purchase of the next version. I understand netgear service can be down, but in that case the only impact should be: not recording to cloud, and not being able to access cloud recordings from the past.

[JDT88]

Down in the US as well.

[jcross32986]

Also down in Indiana. No notification, warning, anything. Not too pleased right now. Have had my system for 6 months and have noticed my cameras go “offline” about every 2 weeks. Not very effective when we spend that kind of money on something that is supposed to help us feel safe and secure.... Someone needs to get it together if they are to have a successful security camera business. Right now is well below basic standards.

[Darkat]

great - chat is experiencing a high volume of chat requests...

excellent service netgear

[MorbidMe51]

Haven’t been able to access my cameras/view recordings for the past couple of hours. Anyone else having this issue? NThe base is connected to the internet and I’m still getting notifications when the camera gets triggered.

[Hirsch]

I’ve noticed sometimes mine still record motion even when things are not working properly. I guess that’s a good thing

[warprints]

Same here.   Getting frustrating.  I've seen no explanation.

[Vidalmata135]

Sorry arlo Im returning this piece of junk security system keep having issues every week cannot rely on this for my security

[JRT3]

Getting the “....currently down” message also here is Australia.

[Hirsch]

Mine also says other error messages depending on how many times I try to access it

[MrRocknRoll]

 Yes, same problem. Cant login from the web or the app

[WN_143]

Same problem here as well.  Authentication and Database services appear to be down for Arlo/Netgear

[warprints]

Well, let me take a wild guess.   The problem is universal.   It's down in Louisiana, too.

[guidodg]

Mine also still records motion and sends me alerts but I cannot access the Mode section to turn it off...guess I will have to switch off the base station until Arlo sorts out its issues

[ronubi]

Same problem here in Sunnyvale CA.