Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Re: Arlo Notification Ringtone Selection.

Excuse my ignorance but I`ve only visited the site a couple of times. How do I open a case? I don`t see a link from this page.

Message 26 of 172
Initiate

Notification sound

Since an Arlo update a couple days ago (11/21/18?) my notifications sound selected in the settings no longer works. Instead Arlo is using my default phone sound. So now an Arlo alert sounds same as normal text messages. So frustrating. I have installed and reinstalled and it still won't work. Any fix? Thanks.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 27 of 172
Guide

Re: Notification sound

Same problem here since update. Very vexing. Custom sound is critical for sorting Arlo related notifications from the rest of the junk that pings my phone.
Message 28 of 172
Guru

Re: Arlo Notification Ringtone Selection.

Message 29 of 172
Initiate

Re: Notification sound

You have to go into the apps setting on your phone and change it. Not in the app but in the phone settings.
Message 30 of 172
Guide

Re: Arlo Notification Ringtone Selection.

Tried the support page but the email/message link doesn`t work and apart from that, just go aroun in circles. Perhaps the Arlo software testing team will pick up on the bug some time. In the meantime, I`ll change all the other notification sounds on my phone so that only Arlo send the default tone so I can identify it. Cheers anyway.

Message 31 of 172
Highlighted
Initiate

Re: Notification sound

Changing it in app settings worked, thanks.

Message 32 of 172
Initiate

Re: Notification sound

You're welcome! I'm glad you were able to get your notification fixed!
Message 33 of 172

Re: Arlo Notification Ringtone Selection.

There is a link near the top of this page. It says "Can't find what your looking for? Ask a Question".

Click on "ask a question" to start a new thread.
Message 34 of 172

Re: Arlo Notification Ringtone Selection.

That's actually a pretty good idea. I may try that too. I'll set a new default tone that is the tone I want for my Arlo, and then set all the other apps to use something else (like my old default....). It's a wierd approach, but if it works, it works! In the meantime I have ordered an IR proximity sensor doorbell to look after my dad.

No reply or update from tech support yet.......
Message 35 of 172

Re: Arlo Notification Ringtone Selection.

On my huawei p10 pro you cannot change the tone in the android app settings menu only tone on or off I have two workarounds one is delete the Arlo app and Google search arlo apk I found the version before last, you have to select no aumatic updates in the play store settings.
Second is make your default notification tone your arlo one then change the tone to your old default one on your other apps some apps don't allow a change so set those to no ringtone just notification bar.. Not perfect but a tempory workaround until hopefully its fixed.
Model: VMB3000 | Arlo Base Station
Message 36 of 172
Tutor

Android App notification sound - ignores my selection and only plays default notification sound

When I change the Arlo alert notification sound from "default" to something different, it will still only play the default notification sound.  It was working until the latest update of the app.  While the app saves my preference to play a specific notification, when one is received it just plays my system default sound.  Any ideas?  This is annoying because I want a specific notification (different from the default) when my Arlo system detects motion and/or sound.

 

How I set custom notification sound:

   - Settings -> Notification -> Notification Tone -> Media Storage -> (my custom sound)

 

What I've tried:

   - Cleared the app cache

   - Cleared all the app data

   - Restarted the phone

 

About my app:

   - version 2.6.3_23000 (11/20//18)

   - Phone:  Samsung S9 running Android 8.0.0

Model: VMB3000|Arlo Smart Home Security
Message 37 of 172
Aspirant

Re: Android App notification sound - ignores my selection and only plays default notification sound

I have exactly the same issue on my Pixel 2 XL.

Something from the latest app update seems to have broken the notification settings.
Message 38 of 172
Virtuoso

Re: Android App notification sound - ignores my selection and only plays default notification sound

I have a Samsung 8+ running 8.0.0. I found that setting notification tones through the Arlo app no longer works for me. What I did find from the last update was that now my phone can set the notification sounds through the Phone Settings>Apps>Notifications, where before there was no option to change tones. Using this (going through phone settings not the Arlo app) I got my selected tone to stick. It also fixed some no notification events I was having after the update. Not sure if this will work for others, but worked for me. 

Message 39 of 172
Aspirant

Re: Android App notification sound - ignores my selection and only plays default notification sound

This is also the case for me. I have the Pixel 1 with Arlo Pro. It completley ignores the settings in the Arlo app and uses the system default settings for notifications. Including ignoring the Blink setting. I have tried every setting, deleted app/cache and even restarted phone. No dice. Please fix this soon because I am missing alerts!

Model: VMB3000 | Arlo Base Station
Message 40 of 172
Aspirant

Re: Custom notifcation tone stopped working

This is also the case for me. I have the Pixel 1 with Arlo Pro. It completley ignores the settings in the Arlo app and uses the system default settings for notifications. Including ignoring the Blink setting. I have tried every setting, deleted app/cache and even restarted phone. No dice. Please fix this soon because I am missing alerts!

Model: VMB3000 | Arlo Base Station
Message 41 of 172
Star

Re: Android App notification sound - ignores my selection and only plays default notification sound

Same problem on my S9+. The version released on 11/20 no longer plays the selected notification sound. I even went as far as factory resetting my phone.and reinstalling Arlo. Didn't help. I guess Arlo does a pretty crappy job of testing new versions before releasing them.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 42 of 172
Tutor

Re: Android App notification sound - ignores my selection and only plays default notification sound

Based on JoeCymru response - This fixed the problem for me.

 

- Open Android Settings (Not Arlo Settings)

- Open "Apps"

- Open "Arlo"

- Open "Notifications"

- Open "Notifications"

- Click on "Sound"

- Choose your custom sound

 

I think android may have updated how apps manage their notifications, and Arlo needs to update their App to accomodate this.  It may require letting the Arlo App have access to "Change System Settings", which is pretty serious control for just enabling a change to the notificatoin sound.  I'm just speculating here.  But Arlo should fix this soon, as the "work around" is pretty clunky.

Message 43 of 172
Arlo Moderator

Re: Custom notifcation tone stopped working

Hi everyone,

 

Our development team is currently investigating the issue where some users are unable to customize notification tones. We will provide an update as soon as we have more information to share with the community.

Message 44 of 172
Aspirant

Re: Android App notification sound - ignores my selection and only plays default notification sound

What version ANDROID do you have ?  I have Ver 7.1.1 and It doesn't have a SOUND option within the ARLO app ? 

Message 45 of 172
Virtuoso

Re: Android App notification sound - ignores my selection and only plays default notification sound

8.0.0. This utility showed up only when the last Arlo app update was made (for Arlo). Previously the only way to control the sound tone was through the Arlo app, which now does not work for changing tones for me. 

Message 46 of 172
Aspirant

Re: Android App notification sound - ignores my selection and only plays default notification sound

OK - Thats probably why I get different setting options.  Different OS version. 

Message 47 of 172
Tutor

Re: Android App notification sound - ignores my selection and only plays default notification sound

I'm using 8.0.0, which has this option to set the notification sound via the Android System Settings.

Message 48 of 172
Aspirant

Arlo pro 2 base station

   Hello, I recently turned my base station off/on to reset the time.  Now the notification has defaulted to default and I can't change it.   I had it set to "knock", but for some reason I can't do it again.  Can anyone help?   Thanks

Model: VMB3000 | Arlo Base Station
Message 49 of 172
Luminary

Re: Arlo pro 2 base station

There is some help here
How do I set up notifications or alerts?


If You Got Em....I'll Chew Em!

Netgear & Arlo Beta Tester
Message 50 of 172