Cannot select or view videos older than five days on the Arlo app. How to fix?

[Chandpuri]

Hi,
I am not able to select or view videos older than 5 days in the arlo app. Could you please let me know what could be the reason and how to fix it. I urgently need a video from 4th July.

Thanks

Best Regards,
Gagandip Chandpuri

[JessicaP]

Hi Chandipuri,

If you don't have an Arlo Smart subscription, you can only view up to 7 days of cloud recordings storage.

[Chandpuri]

Thanks very much for your reply.
If I take a subscription now then how far back can I get the videos.

Also where can I find the subscription plans?

[JessicaP]

You won't be able to retrieve any videos from the past if you do subscribe to the Arlo Smart subscription. But you can view about our subscription plans here: Arlo Smart

[TomMac]

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@Chandpuri wrote:
Thanks very much for your reply.
If I take a subscription now then how far back can I get the videos.

Also where can I find the subscription plans?

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FYI;

In the past if you sign up for a higher plan, you can get the older video is they are less than 60 days ( Elite subscription ).

You can sign up for a month to test if it stills works, It has in the past but unknown if things have changed since last time it worked