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Hi,
I am not able to select or view videos older than 5 days in the arlo app. Could you please let me know what could be the reason and how to fix it. I urgently need a video from 4th July.
Thanks
Best Regards,
Gagandip Chandpuri
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Hi Chandipuri,
If you don't have an Arlo Smart subscription, you can only view up to 7 days of cloud recordings storage.
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If I take a subscription now then how far back can I get the videos.
Also where can I find the subscription plans?
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You won't be able to retrieve any videos from the past if you do subscribe to the Arlo Smart subscription. But you can view about our subscription plans here: Arlo Smart
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@Chandpuri wrote:
Thanks very much for your reply.
If I take a subscription now then how far back can I get the videos.
Also where can I find the subscription plans?
FYI;
In the past if you sign up for a higher plan, you can get the older video is they are less than 60 days ( Elite subscription ).
You can sign up for a month to test if it stills works, It has in the past but unknown if things have changed since last time it worked
Morse is faster than texting!
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