Cannot add VMB4000

[Loopie]

New VMB4000 base station. When I try to add it in the app or using the web, nothing shows up after the search. The lights on the base station are as follows:

Power - solid green

Internet - solid green

Camera(s) - solid amber

I think it may be bad. The camera light shouldn't be solid amber with no cameras added, should it? Any ideas?

Lou

[BrookeN]

It appears that your hardware may be defective. We ask that you reach out to support for more information. You can get to support by going  within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. If by chance you do not have a subscription and are unable to reach out to support please send me a dm and I will create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BrookeN]

@102Allison  It appears that your hardware may be defective. We ask that you reach out to support for more information. You can get to support by going  within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. If by chance you do not have a subscription and are unable to reach out to support please send me a dm and I will create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[jtl1988]

i have a VRB4000, a not able to connect de base with the application. I reset the base, connect the base with the modem, I see that the base is connect on internet , but the application did't find the base. 

[jguerdat]

Did you also remove the base from your account before trying to add it again? You can't add a device that's already in your account.

[CitrusD]

Forgive me for my reply but I thought I should share this!

I had countless issues with green green Amber lights on my hub. Went through all the same as everyone else. However what I did different was leaving the power supply in the hub and hub still on, removed ethernet cable. Then used pin on reset button several times to make sure it connects and clicks as it should! Pinned and held reset button for 10secs and watched all lights flash Amber several times then blank or all amber. Then I unplugged the power and switched it off. I then made sure I was on the same WiFi network and made sure it was only 2.4ghz using my android device. The base would be connected to that router on 2.4ghz and connected via the ethernet to the Arlo hub/ base station

I went through the set up for hub on the app and bang discoverable. 

So then added my wireless cameras one by one using the app as instructed. Voilà!

Hope this helps. 

Also, bare in mind when setting up the hub, if successful like me, then the app will push new firmware and bring your hub up to date. 

Good Luck! 

[chuongdt]

Hi there,

Same issued, how can I create 1 ticket to support 

[BrookeN]

Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[chuongdt]

This is my number in Viet Nam. Or contact me via Telegram and Whatsapp with that number.