Arlo terminated my basic (free) plan ???

[Loopie]

New VMB4000 base station. When I try to add it in the app or using the web, nothing shows up after the search. The lights on the base station are as follows:

Power - solid green

Internet - solid green

Camera(s) - solid amber

I think it may be bad. The camera light shouldn't be solid amber with no cameras added, should it? Any ideas?

Lou

[BrookeN]

It appears that your hardware may be defective. We ask that you reach out to support for more information. You can get to support by going  within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. If by chance you do not have a subscription and are unable to reach out to support please send me a dm and I will create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[StephenB]

Are you using the primary account?  Or are you perhaps using a "friend" account?

[Tzoid]

Same here. I’m primary and it goes from online to offline multiple times. Internet working without drops. My wife, friend account, is always offline. But cameras work and notification works also but geofencing doesn’t. Quite frustrating 

[Skocon]

Thanks,

Maybe ARLO can find a solution!

[Skocon]

Primary 

[Ssssd]

I need help I have the same problem

[BradLC]

Hi, here's my scenario:

my VMB4000 hub was working, but I wanted to remove and re-install,

after deleting cameras (4 pro 2's) I installed the hub

first 2 leds are green, 3rd is amber

hub shows up on my phone in wifi settings as ARLO_VMB_(THEN 10 DIGITS) locked

I use the app and I've tried with laptop via logging on to arlo account etc

everytime it says No Arlo devices found

can anybody tell me what I am doing wrong?

TIA, Brad

[Edinburgh_lad1]

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[DannyBearAgain]

In addition to the article Edinburgh_lad1 provides, other users have reported similar issues to importing their arlo base station again.

From your description of the base led display it confirms that the base has been successfully  factory reset given the camera led is now showing constant amber illumination so it is ready to be claimed by a arlo account.

it is important to note that the arlo app device needs to be connected to the local network that the base is connected to for the app to find the base. I.e. mobile using the local wifi or the pc web browser using an Ethernet connection.

the recent reporting of the problems points to a bug in the arlo app that is preventing some older base devices being imported.

Make sure you have removed all arlo devices from the account before trying to import them again.

to date arlo has not provided any update to when or if it will be resolved.

[BrookeN]

It appears that your hardware may be defective. We ask that you reach out to support for more information. You can get to support by going  within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing. If by chance you do not have a subscription and are unable to reach out to support please send me a dm and I will create a ticket for you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[BradLC]

Hi, thanks for your reply. Yes, it’s on the same network. (Ethernet) and 2 green lights one amber (no cameras attached)

I’ll send Arlo a query 

cheers

[CasaToro]

This is exactly what I'm facing. Base loads to devices on PC portal no problem. Cameras and base both blink slow then fast, but don't show up in devices. Problem started after removing cameras from devices. Everything was working properly.

[BradLC]

Problem solved, spoke with Arlo support and would not work after resets etc, then used another device (my wife’s phone) and the base station showed up and connected! Weird as our phone are exact same (iPhone 15 pro max) thanks for Arlo support 

[Bert-W]

Base Station VMB4000 is not being detected.

Only the far left LED is Amber the other two do not light up.

I reset it to factory settings and still the same.

[DannyBearAgain]

From what you have described it is likely that the base station is bricked.

You can check the power adapter by replacing it with another but the Amber power led indication suggests that the base has failed to boot correctly.

[riffin-rich]

Have 4 Arlo Pro cams and had a free subscription. I just went to pull video of an event and to my surprise, no videos, no connectivity, no subscription, no nothing. I thought I was grandfathered in. And I can’t get a hold of anyone in tech support because I don’t have a subscription. Bait and switch? Rage? Yes. Ever buy another Arlo product again? FU(K NO!

[riffin-rich]

Okay - I’m pretty heated about this topic but I shouldn’t have posted my pissy comments. I should have cooled off before posting. Regardless, I’ve removed the VMB4000 hub and one camera from my app. Now I can’t reconnect it to my app. No clue what to do next. Any help would be greatly appreciated. Sure wish Arlo took calls from its customers. My HW may be end of life, but still, I shouldn’t have posted be able to keep using it for free. Thanks.

[StephenB]

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@riffin-rich wrote:

I’ve removed the VMB4000 hub and one camera from my app.

Removing the hub wasn't needed to restore operation - removing one camera and readding it would have been enough.

Unfortunately several folks have reported that they are unable to add the VMB4000 to their account.   None of the hubs are EoL, so that of course should be working.  I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - to see if they can help.