Arlo|Smart Home Security|Wireless HD Security Cameras

Camera image frozen from yesterday

Reply
Discussion stats
  • 3 Replies
  • 7764 Views
  • 0 Likes
  • 3 In Conversation
hochartz
Aspirant
Aspirant

I have been trying to view my cameras all day from my work computer and my Android phone. The camera images are "stuck" on yesterday. I tried going in to settings online to restart the base station, but it says "your camera is busy and cannot restart." How can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
jguerdat
Guru Guru
Guru

Did you try the app using cell service rather than WiFi?

 

You may need to manually power cycle the base when you get a chance.

View solution in original post

3 REPLIES 3
jguerdat
Guru Guru
Guru

Did you try the app using cell service rather than WiFi?

 

You may need to manually power cycle the base when you get a chance.

JamesC
Community Manager
Community Manager

hochartz,

 

Are you not able to live stream the cameras? Live streaming should update the image. If not, I agree with jguerdat above, consider rebooting your base station (using the on-off button) along with power cycling the affected cameras by opening and closing the battery compartment door. Are you still seeing this behavior?

 

JamesC

hochartz
Aspirant
Aspirant
I was not able to live stream via wi fi or Android app. I went home and rebooted the base station. That seemed to fix the problem. Thank you!