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I have a four-camera ARLO WIRE FREE system. This morning, I logged in to find all of the camera counters have zeroed out...even though there are still videos and snapshots in my library.
I took pics on two of the four cameras...cameras are working...shows "just now" in bottom left of each shot, BUT THE COUNTER REMAINS AT ZERO.
I rely on the counter numbers each day and overnight as a way to know if there has been any activity to view... Why have they zeroed out and how do I get the original numbers back?
Plzhelp!
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Plzhelp wrote:This morning, I logged in to find all of the camera counters have zeroed out...even though there are still videos and snapshots in my library.
Yup, noticed the same thing. Strangely, the counters don't seem to increment any more. I had two videos this morning in the library shortly after 6:30 EST.
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mine started last night was watching something and it never showed video recordins also very slow reporting, if they are having issues they should send out emails. they do for battery low alerts, whats up netgear
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Yeah I agree they should send out text/emails to let people know when they are having trouble. But then again if somone knows you have this system on your house/property it might also be a green flag for them.
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Oh and by the way they know about this problem and they (hopefully) are working on it . ......somthing happend this weekend. Outage or crash or some deal.
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Thanks for letting me know...maybe Netgear should hire YOU as the Director of Information !
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We are aware of this issue and are working diligently toward a resolution. We appreciate your patience and understanding during this process.
Thank you,
JamesC
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Mine are zeroed out as well and have been for days. Is there a chance that this will be resolved. It would be nice if Netgrear would notify the community when issues occur.
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evidently they disabled the counter on purpose. There was issues with receiving videos /notifications timely and netgears engineers disabled the counters as it was messing with receiving videos timley . They are aware of this issue and hopefully they'll figure it out. i could care less personally about the counter as long as i get the videos/notifications instantly - after all this product is suppose to be a security camera !! sigh
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CAinCA,
We are aware of this issue and are working diligently toward a resolution. We appreciate your patience and understanding during this process.
Thank you,
JamesC
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While a little bit of a PITA, you can simply select the Library tab rather that checking each camera separately. At least that gives you a view of all videos at once. You may also want to temporarily enable push and/or email notifications so you know when/if a video has been created.
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when is the solution to this going to be deployed ?????
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The counter is a known issue and there's nothing we can do about it. A quick glance at the Library tab will keep you informed for the time being.
There's no known correlation between the counter and motion detection/recording. The counter was disabled to help the big delays in getting videos and notifications available. That has nothing to do with detection or recording. What problems are you seeing? Be explicit. What have you tried to do to fix the issue?
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