We are experiencing a NETGEARCloud Issue and are diligently working to resolve the issue.
We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team
NOTE: The Arlo Community will be down for scheduled maintenance for approximately 15 mins at 1AM PDT on Thursday Oct. 11th
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
Great news! We have optimized your Arlo media counter to display a count of new media added to your library each time you log in. Our prior media counter implementation displayed a count of ALL media in your library which did not prove to be very informative to most users. This release is our first step in optimizing the media counter. We still have some work to do.
Currently any time a new recording is triggered by any activity your counter increases by 1. Also you will see your counter reset to zero when you visit the library, or you click on the counter on any of the cameras to go into library.
The Arlo team is committed on further improving this area in subsequent releases.
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For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.