Arlo wireless detecting motion but not recording

[mamachell]

We just purchased a used camera from my camera on Friday. We set it up the other day, and noticed it’s detecting motion but not recording. If we try to go to a recording, it’ll only show you a snapshot picture for 10 seconds. Trying to figure out how to fix it. Please help

[cjohan]

Iphone IOS 12? If so, it is a known problem and they are working on it so they say. 

https://community.arlo.com/t5/Arlo/iPhone-XS-Max-On-IOS-12-Is-Not-Playing-Videos-In-Library/td-p/163...

[gatsby101]

Yes, same issue. Thanks for response.

[JessicaP]

Hey @gatsby101,

What device do you have where you are unable to view the recording? Are you having this issue when trying to view through the web client through the computer?

[gatsby101 · Accepted solution]

I had only tested it from an iPhone Xs, but the problem seems to be resolved by updating to iOS 12.1. Thank you.