Red tint on Arlo Camera

[r273]

Model: Arlo Camera

Model Version: H7

Firmware: 1.3314

Location: Under eve of garage.

This is the second camera that has shown red tint on the picture. Just changed batteries and it turned red. I sync the camera and no change. The first one was replaced by Arlo. What do I do?

[TomMac]

Pull battery to reset camera then replace... and test.

This happens when the IR filter sticks in place. Some have tried magnets on side ( haven't tested ) or GENTLY tapping the camera when closing battery door.

If still red, then it's a warranty issue

[JessicaP]

Hey @r273,

Reboot the camera by opening and closing the battery compartment door. Allow the camera to sync back up to the base station and try again.

[r273]

Thank you for your reply. I have tried this many times with no success. I have also tried the tap method as some suggested. No go, still red. Blue light fashes fast but does not show the slow flashes that it excepted camera.

Any more suggestions.

[r273]

Thanks for your reply. Tried many times,does not work.

[jguerdat]

It's a hardware issue which can't be fixed here. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[r273 · Accepted solution]

Thanks everyone, Arlo replaced camera. :smileyhappy