Arlo|Smart Home Security|Wireless HD Security Cameras
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mamachell
Follower
Follower
We just purchased a used camera from my camera on Friday. We set it up the other day, and noticed it’s detecting motion but not recording. If we try to go to a recording, it’ll only show you a snapshot picture for 10 seconds. Trying to figure out how to fix it. Please help
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gatsby101
Aspirant
Aspirant

I had only tested it from an iPhone Xs, but the problem seems to be resolved by updating to iOS 12.1. Thank you.

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cjohan
Guide
Guide

Iphone IOS 12? If so, it is a known problem and they are working on it so they say. 

 

https://community.arlo.com/t5/Arlo/iPhone-XS-Max-On-IOS-12-Is-Not-Playing-Videos-In-Library/td-p/163...

 

gatsby101
Aspirant
Aspirant
Yes, same issue. Thanks for response.
JessicaP
Arlo Employee Retired

Hey @gatsby101,

 

What device do you have where you are unable to view the recording? Are you having this issue when trying to view through the web client through the computer?

gatsby101
Aspirant
Aspirant

I had only tested it from an iPhone Xs, but the problem seems to be resolved by updating to iOS 12.1. Thank you.