Arlo taking forever to download to phone. Download Pending for 40 minutes now.

[cyberjunkyfreak]

What are you trying to download, a captured video from the cloud, or the Arlo app?  Also, is your phone connected to either Wifi or Cellular signal?

[DaneA]

Hi ah1gpilot,

I would be happy to assist you as well.  Please be specific about your concern.  Let me inform you that I have check our data center and it shows that both of your base station and camera are not on the latest firmware version.  I suggest that you upgrade the firmware of both.  Kindly access the articles below as reference guides:

How can I trigger my Arlo system to update its firmware?

What do I need to know about Arlo camera firmware updates?

How do I update my firmware when I am prompted that a firmware update is available?

I will be looking forward to your response.  

Regards,

DaneA

Arlo Team