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Hello,
Is the arlo service down rights now? It is telling me, there is an unexpected issue.
Solved! Go to Solution.
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RESOLVED: Some Arlo Base Station reporting as “Offline”
Following is an update on the Arlo Service interruption. On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems. Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented. If you are still experiencing an issue with your Arlo system, please contact support at: 1-(408)-638-3750. We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability. Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future. Again, we apologize and thank you for your patience.
JamesC
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It's been going up and down for me for the last two hours. Netgear knows about it (Facebook post below).
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I’m so glad I bought into this POS system. A central fault stops every Arlo on the planet from working. What an awesome security system
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All up and working now.
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Can log in, but base won’t connect to internet, so.....not all the way up yet.
Yes, it has been restarted.
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No base issues this side.
FWIW my base is in the USA and I'm accessing it from out of the country with slow internet.
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New post(s) popping up now
All the same, no connectivity base station
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There was an apparent issue with at least some servers but it's working now, at least for me.
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I couldn't get in so tried again 5 minutes later and all is fine now. There have been recordings over the last 2 hours too so I assume it was just a problem with access??
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You are one of the few, new posts popping up now
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Could not gain access for a couple of hours. The system appears to be up, now. However, my base station will not connect.
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Software programmers really need to solve some issues!
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There is a problem. Where is Netgear with an explanation and an update?
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