- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have one original Arlo camera (4 others are Arlo Pros). Today the original camera went off line requesting a firmware update. I hit the update button and nothing happens. Camera stays offline requesting an update. When I hit the button to update I hear the camera click but the app returns to update firmware as if nothing happened. I have taken out the batteries and replaced several times. Removed the camera and set it back up. Still no good.
hardware - H7
New Firmware 1.3.319 Which by the way the camera reports is already installed
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting

Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Rebooted base (VMB4000), waited for green lights than opened and closed camera battery compartment. Selected the update which worked!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Try opening and closing the battery door. Also, be sure the batteries are good since low battery will cause the update to fail.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you,
Opened and closed many times. Batteries are new, just changed them

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Remove the camera from Settings, My Devices and resync. You'll need to re-add the camera to any custom modes.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Did that multiple times. Still no good. Also I have several of these original Arlo Cameras so I tried with the other ones that I don’t use anymore. They all fail to update firmware. New Arlo Pros are fine

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
The device screen has an update notice for a firmware update. Clicked "Update Camera" then yes to "Do you want to update your (camera name) to 1.3.319?" It just comes back to the orignal request.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Rebooted base (VMB4000), waited for green lights than opened and closed camera battery compartment. Selected the update which worked!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you my friend. That worked, problem solved!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same problem this morning with the original Arlo setup. I had to manually keep retrying and then eventually successful. This happened before for years too. Also, its base station frozen after I woke up this morning. I had to power cycle it (power button). 😞

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
been trying to do updates all morning...keeps saying I need to update....won't update. reset the base multiple times. NOBODY on chat...been on hold for 45 minutes....why? Oh, India, where I can barely understand a thing they say...lovely....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I wrestled with a firmware update for two days. It kept going offline halfway through the update and never completing it. I finally just "Removed Device" on the base station and cameras. Re-installed the base station like it was brand new, then re-synced the cameras to the base station just like when I first bought the system. The firmware update completed and the whole thing took about 30 minutes versus two days of BS.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
