Arlo camera update fails

[Mstoller71]

I have one original Arlo camera (4 others are Arlo Pros). Today the original camera went off line requesting a firmware update. I hit the update button and nothing happens. Camera stays offline requesting an update. When I hit the button to update I hear the camera click but the app returns to update firmware as if nothing happened. I have taken out the batteries and replaced several times. Removed the camera and set it back up. Still no good.

hardware - H7

New Firmware 1.3.319 Which by the way the camera reports is already installed

[jguerdat]

Try opening and closing the battery door. Also, be sure the batteries are good since low battery will cause the update to fail.

[Mstoller71]

Thank you,

Opened and closed many times. Batteries are new, just changed them

[jguerdat]

Remove the camera from Settings, My Devices and resync. You'll need to re-add the camera to any custom modes.

[Mstoller71]

Did that multiple times. Still no good. Also I have several of these original Arlo Cameras so I tried with the other ones that I don’t use anymore. They all fail to update firmware. New Arlo Pros are fine

[sjb]

The device screen has an update notice for a firmware update.  Clicked "Update Camera" then yes to "Do you want to update your (camera name) to 1.3.319?" It just comes back to the orignal request.

[sjb · Accepted solution]

Rebooted base (VMB4000), waited for green lights than opened and closed camera battery compartment. Selected the update which worked!

[Mstoller71]

Thank you my friend. That worked, problem solved!

[ant]

Same problem this morning with the original Arlo setup. I had to manually keep retrying and then eventually successful. This happened before for years too. Also, its base station frozen after I woke up this morning. I had to power cycle it (power button). 😞

[arlobroke]

been trying to do updates all morning...keeps saying I need to update....won't update. reset the base multiple times. NOBODY on chat...been on hold for 45 minutes....why? Oh, India, where I can barely understand a thing they say...lovely....

[GetbackJoe]

I wrestled with a firmware update for two days.  It kept going offline halfway through the update and never completing it.  I finally just "Removed Device" on the base station and cameras.  Re-installed the base station like it was brand new, then re-synced the cameras to the base station just like when I first bought the system.  The firmware update completed and the whole thing took about 30 minutes versus two days of BS.  

[SherrieMoe]

After system request led firmware update the base station is offline

[ShayneS]

Hi @SherrieMoe

Have you rebooted the base station & tried the update again?

[R-o-n]

My third camera will not work unless it is plugged in.

[ShayneS]

@R-o-n

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[ih82bpoor]

I am having the same issue!

[giangdo]

VM3000