Arlo camera fails firmware update

[baarnett]

Following previous posts; I've unpluged base station, waited several minutes, plugged back in.  All 4 of my cameras re-sync'd and came back online.  The 5th one didn't, again...  It has been prompting to update firmware for a month.  Every time I try, it fails.  I've changed batteries and tried to reconnect it to the base station.  Last night I recycled base station again, waited overnight with camera on and ready but nothing automatic happened.  I tried the update firmware again and it failed.  What now?

[steve_t]

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wrote:

I can't return the system as don't have original box.  (only cut barcode from box)

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If it's faulty as you've reported it has been, you shouldn't need the box. I've returned cameras and systems without the box before

[vilate]

To clarify, do I return to Home Depot or Mfg., Arlo?  The customer service number that was given is it for which company?

Thank you.

[jguerdat]

You bought it from Home Depot so that's where you return it. Otherwise open a case with support here and invoke the warranty for replacement.

[vilate]

What is the advantage of Arlo Pro 2 over Arlo Pro?  Not sure which to purchase?  Are cameras the same, therefore chargeable with the charger I have for Pro in 2nd home?

[brh]

@vilate

Here is an article that describes the differences.

https://smartrobotichome.com/arlo-pro-vs-arlo-pro-2-differences/

Brian