Arlo Wire Free Won’t Connect to Base Station

[Kagamikyo]

So I have two cameras and one is fine and works normal but the other wouldn’t sync back to the base station. I changed the batteries and attempted to sync like normal (with the button on the base and the sync button) but now the camera only blinks blue when I close the battery cover and it’s a single slow blink after that it doesn’t light up when I try to sync. What am I supposed to do?

I also have removed the device in an attempt to reconnect it but since it doesn’t light up, my app can’t find the camera.

[jguerdat]

Open and close the battery door to reset the camera. Make sure you get a single blue flash when closing the door to indicate power is applied. Briefly press the base sync button (don't hold it for 2 seconds) and then the camera sync button. Any better?

[Kagamikyo]

I’ve tried that already there’s no light when I press for one second or if I press for two. The base station is fine itself and the batteries in the camera are brand new but after the power blue light there’s no other lights.

[jguerdat]

Use the Contact Support link at the bottom here for a hardware problem.

[Wiccan1un]

My camera and station has worked great for a while and now all of a sudden the camera won't stay on so I tried resetting everything and remove both devices from app and now I can't get anything to connect at all.