Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

Just bought this system 2 weeks ago and looks like I've been sucked into this unexplained problem also. Mode keeps showing "disarmed" at night when I need it the most. It just switched over to day mode as I'm writing this which is correct. I've checked everything and restarted my base and bridge. It's been working flawlessly up until this morning. Hope this problem doesn't continue.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 26 of 49
Guru

Re: Arlo Schedule - Switches To 'Disarmed'

Have you been using the app to check/set your schedule? The apps have issues displaying and setting modes correctly all the time. I recommend using a web browser to do this since it works properly and consistently.

Message 27 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

Ok guru, I'll try that and see if it solves this problem but hopefully they fix the app which is more convenient. Thank you!
Model: VMC3030 | Arlo Wire-Free Camera
Message 28 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

User the browser on my pc, not the app, I deleted everything in the schedule and set it up AGAIN. Again, the system moves to “disarmed” after midnight. This is ridiculous for a system that costs hundreds of dollars.
Message 29 of 49
Guru

Re: Arlo Schedule - Switches To 'Disarmed'

See what support says:

 

https://www.arlo.com/en-us/support/contact.aspx

 

It's possible your profile is somehow the problem. You could remove everything from Settings, My Devices and use a new account, using a second email address. Don't know why that would work, just that a few folks have had success.

Message 30 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

Ridiculous. I tried viewing and configuring my settings in a web browser and it didn't work. The system switched to "disarmed" after midnight. It has to be a bug in the app or something. Can somebody forward our concerns to the developers so they can push out a fix please? Thanks!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 31 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I just confirmed my system is in fact "disarmed" after midnight. Mobile app says disarmed, web browser says "night" which is my schedule for midnight to 7 am so that would mean the system is armed. But not so. The mobile app is correct in this case because I walked out to all the cameras and walked around in front of them and they were all disarmed because none of them reported anything. I even deleted my existing schedule and redid it and it still reported "disarmed". This has got to be fixed.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 32 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I used a web browser to delete my schedule and then re-enter my schedule and it did not switch to "Disarmed".  The web browser route works!

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 33 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

That is not an acceptable response. I have 8 devices and multiple custom modes. I have done a complete reset TWICE already. I neither have the time nor desire to create a new email address so that I can then go through an entire new set up. Not only is this not helpful, but it would require me to have another email address that isn’t used for anything other than this. The fact that many people have this same issue says this is an Arlo problem. Perhaps we need to post to additional places, reviews, LinkedIn, Facebook, Twitter, etc to get some attention.
Message 34 of 49
Apprentice

Re: Arlo Schedule - Switches To 'Disarmed'

It's too soon to say positively that the issue has been fixed, but today's app update seems to have it working as it should be.
Message 35 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I’ve been having the same issue since before Christmas Arlo have replaced base station reset all my settings created a new mode then tested and it failed! Been really really poor service effectively useless as you have to arm them constantly your self which wasn’t the selling point of the system! Arlo need to sort this quick step!
Model: VMB3000 | Arlo Base Station
Message 36 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

By using the web browser to delete and re-create your schedule, the problem is solved. The problem stems from creating the schedule on the app. You can still use the app after you recreated your schedule for your custom mode.

Model: VMB3000 | Arlo Base Station
Message 37 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

I'm still heavily impacted since a couple of months

Geofencing, with schedule set at night, the cameras just stays disarmed in the middle of the night, for that price!! 

Message 38 of 49
Arlo Moderator

Re: Arlo Schedule - Switches To 'Disarmed'

Hi @Viking42

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 39 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I reported this to customer care in November and they couldn’t fix it so closed the reference in February then on the same call opened another... basically they don’t know what’s wrong with it.  In the meantime I’m using batteries constantly cause of having to leave it permanently armed.  It’s a mess.  


@ShayneS wrote:

Hi @Viking42

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support


 

Message 40 of 49
enz Aspirant
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I've been battling with this issue since I brought the system. I had a custom mode setup on a schedule to never be disarmed but it kept reverting to disarmed after a couple of days. The custom mode doesnt send push notifications when I'm around.

 

One support person I spoke with suggested that the start and end of any schedule cannot happen at the same time. They noted that I should try bumping the start to a minute past the previous end-time.

 

I've only just tried this but will post the results here after a week.

Message 41 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I am having the same issue. I discussed in a chat with support and they let me know similar to above you can not have a gap in “Armed” modes (so, you can’t have one end at 11:59 and another start at 12am - they must overlap a minute). This is impossible to do in the app, so they make you login on your computer to make the edits. I have not tried this - but they claim it’s the fix. I let them know how ridiculous it is to have to login on a computer for a system that claims to be able to be run from an app, but that’s obviously not the chat agents fault so didn’t go into too much detail. Very frustrating!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 42 of 49
Aspirant

Re: Arlo Schedule - Switches To 'Disarmed'

I have mine set from 1159 pm to 12 am and it works. No overlap. Only thing is I had to do it on the computer in order for it to work not on the app. I can't understand why they can't fix the app once and for all.
Message 43 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

And it’s started again. Moves to disarmed when it should be armed! Been doing it for a week.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 44 of 49
Luminary

Re: Arlo Schedule - Switches To 'Disarmed'


@Dmkohl wrote:
I am having the same issue. I discussed in a chat with support and they let me know similar to above you can not have a gap in “Armed” modes (so, you can’t have one end at 11:59 and another start at 12am - they must overlap a minute). This is impossible to do in the app, so they make you login on your computer to make the edits. I have not tried this - but they claim it’s the fix. I let them know how ridiculous it is to have to login on a computer for a system that claims to be able to be run from an app, but that’s obviously not the chat agents fault so didn’t go into too much detail. Very frustrating!

Actually what TS had told you was incorrect. You cannot set up schedules with overlapping end/start times. If you try their system will adjust your other schedule so it doesn't overlap.

Model: VMB3000 | Arlo Base Station
Message 45 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

What is ridiculous is that it works for weeks and then stops. I make zero changes to the system and it just stops working. Whether the times overlap, have a gap, or are adjacent - it’s irrelevant. One day it works and then it doesn’t. It’s a horrible customer experience and they take no responsibility for these issues.
Message 46 of 49
Apprentice

Re: Arlo Schedule - Switches To 'Disarmed'

What a piece of *, geofence function not working, and scedule not working. Geofence stoppes working 3 month ago and scedule stopes working (from the ios app) over 6 month ago. Netgear has released selvrealisering updates adding new PAYED Plans WITCH works ! Atleast the credit card input part. But the functions that does not work, they dont fix. Adding homekits, doorbells and all kind of crap but DONT fix the problems that persists ?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 47 of 49
Arlo Moderator

Re: Arlo Schedule - Switches To 'Disarmed'

Hi @Morten-Kroejby

 

Can you provide a little more detail regarding the issues you are experiencing? What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Message 48 of 49
Guide

Re: Arlo Schedule - Switches To 'Disarmed'

You may find this funny but I had the same issue. What I discovered is that it is not limited to more than two different modes in a day but limited to not using the same mode more than once in a day. I tried to activate all the outside cameras from Midnight to 9:00 AM. Then from 9:00 AM to 9:00 PM I wanted run all the outside cameras but to turn the cameras by the pool off during the day. Then from 9:00 PM until midnight I wanted all the outside cameras on again. The cameras would go into disabled mode during one of the times when all the outside cameras were suppose to be armed. I made an identical mode and called it Outside Only PM so it ran with 3 different modes during the day with 2 of the modes being identical with slightly different names. Obviously this is totally screwed up programming but it worked!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 49 of 49